Customer Service Representative

SHANIC

JOHNSON

S

J columbus, OH *****,

380-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Compassionate Medical Assistant Student that performs administrative and clinical duties under direction of physician as essential member of patient-centered medical team. Instrumental in helping patients feel at ease and explaining physician's instructions. Holds required certifications and credentials. SKILLS

• Equipment sterilization • Patient interviewing • Strong communication

• Problem-solving • First Aide CPR • Patient assessment

• History documentation • Positive attitude • Critical thinking EXPERIENCE

Customer Service Representative July 2022 - August 2022 Duchess Polaris, Ohio

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.

• Investigated and resolved customer concerns related to order inquiries and delivery tracking.

• Maximized satisfaction by anticipating needs and consistently offering expert support.

• Gave customers full attention and attended to their needs.

• Bagged, boxed or wrapped products for customers.

• Kept clean, organized and well-stocked checkout areas.

• Addressed customer questions and complaints with professionalism.

• Engaged customers in pleasant conversation while completing cash register transactions. School Bus Operator October 2017 - May 2021

Columbus City Schools columbus, OH

Ran daily scheduled routes and handled numerous special school events and field trips without any accidents or safety concerns.

•

• Protected bus riders by consistently following traffic laws and mandatory safety regulations. Prevented harassment, safety violations, and other unauthorized behaviors with effective management of bus environment.

•

Customer Service Representative September 2015 - February 2016 Contact Us Dublin, Ohio

• Investigated and resolved customer concerns related to order inquiries and delivery tracking.

• Maximized satisfaction by anticipating needs and consistently offering expert support.

• Protected customer and company information with strict use of established security procedures. EDUCATION

Associates Degree - Medical Assistant May 2023

American National University, Salem, VA

Certification - Medical Billing and Coding September 2011 American School of Technology, columbus, OH

Diploma - General Studies June 2008

Westland High School, Galloway, OH

Contact this candidate