Michael T. Talotta

**** ***** ****** #*

Bethlehem PA 18018

610-***-****

adyv0q@r.postjobfree.com

Summary

Enthusiastic, dependable team-player with extensive call center, customer service experience. Seeking permanent full-time position in a challenging environment to utilize skills and expand horizons with an eye towards gainful, new opportunities.

Experience

2013- 2022 Synchronoss Technologies Bethlehem PA

Inbound Sales

Handle new and pre-qualified inbound customer calls, process real-time orders with credit inquiry, supply install dates for internet, phone, tv.

Mobile Support

Provide 'mentor' expertise and support to floor service reps and customers.

Resolve complaints, confer loyalty and resolve all disputes.

Manage business cell phone accounts; website, customer support for new device activation and upgrades.

Business Sales Support

Handle inbound calls from internal & external sales groups. Process new accounts; move existing and new landlines, voip lines, internet, tv. Complete customer transactions. Re-schedule as necessary.

2007 - 2011 T-Mobile USA Allentown PA

Technical Support Representative

Receive inbound calls providing support to data device/cell phone customers. Repair or replace defective devices and suggest ‘self-help’ options for clients.

Install via telephone communication, home-phone wireless routers.

Resolve billing disputes or send calls to billing specialists for resolution.

Participate in regular team activities and annual T-Mobile carnival events.

1995 - 2006 Air Products and Chemicals Inc., Trexlertown PA

Customer Service Representative

Place orders via telephone for customer cylinder gases and equipment.

Contact customers proactively to confirm weekly inventory requirements. Reconcile po#s with invoices for CSR-specific-owned accounts.

Work with marketing and sales representatives establishing new accounts.

Make collections calls for past due payments on system-wide accounts.

Supply internal customer usage reports.

Cross-train with co-workers and train new employees.

1991 - 1994 First Valley Bank Bethlehem PA

General Clerk / Section Coordinator

Set up Automatic Repurchase Accounts (ARA) for overnight investments

using customized software and schedule calendar events for overnight recurring investments. Manage and install software updates.

Work with Cash Management Team on “Account Analysis’ customers to determine account eligibility for new products and services.

Coordinate sporting events for bank softball teams.

Organize co-workers for community volunteer activities.

Education

Associate in Specialized Business Degree – Accounting

National Education Center, Allentown PA, – 1989 GPA 3.43

Business Communications Certificate – undergraduate

Moravian College, Bethlehem PA – 1997

Michael T.Talotta

1107 Maple Street #1

Bethlehem PA 18018

610-***-****

adyv0q@r.postjobfree.com

Employment References

Mrs. Rayann Vasko

Former Supervisor, First Valley Bank

(currently Dream Come True Officer)

Bethlehem, PA 18018

610/865-3475/W

Mrs. Diane Garland

Owner – Shivelys Moving & Storage

Bethlehem PA 18017

610/867-4513/W

Mr. Howard Koehler

Owner, Howards Restaurant

Nazareth PA 18064

610/349-7346/H

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