Misti B. Sanders
Tunnel Hill,Ga. 30755
Objective: To advance my career and to become a major part in the success and growth in a business.
Experience:
Windstream August 2021-current
Chat care representative: Residential care and repair I assist customers with billing and their account as well as in repair I troubleshoot internet issues, phone issues, and email issues. SMB care representative ; Take calls and assist customers with what they are needing. I work in all of Windstream's systems; Wincare, bizfo, winfo ect… Stark Carpet
November 2014 - Present
Boiling Industrial Way
Calhoun, Ga.
Customer Service Representative: Process order for fabrication or open ends. Answer emails from Account Managers. Assist in any issues that an account manager may have and to get things taken care of in a professional and timely manner. Email for inspection reports and measurements for account managers. Stay in contact with account managers on orders as necessary. I take initiative and assist my manager in other responsibilities such as scanning, marking orders shipped, assisting in fabrication work order training. Special Skills and Training
Phone Etiquette, Microsoft Office Suite, Lotus Notes,Quick books pro.
2008- 2014 “I dedicated myself to my children, while helping my husband start a construction business. I worked from home part time for His company answering phones and scheduling work orders using spreadsheets and google calendar.” Catoosa County 911 February
2008 to August 2008
Lafayette St.
Ringgold, Ga 30736
Non Emergency Call Taker
I answered the phone at the front desk and took non-emergency phone calls. This was a part time position.
Mohawk Industries, Inc.
September 2000 to February 2007
2001 Antioch Road
Dalton, Ga 30720
Accounts Payable Clerk: (August 2003 – February 2007) Processed invoices for raw materials, import freight and manufacturing using Work Flow, J D Edwards and AS400. Verify signature of approving authority and level of authority. Verify weekly check run for accuracy, answer questions regarding invoices for both internal and external customers. Served as switchboard operator when needed.
Cost Accounting Clerk: (April 2002 – August 2003)
Verify Purchase Order items, quantities and cost. Contact internal customer (Management or A/P) regarding any discrepancies to resolve solution. Process month end balance reports and discover any discrepancy. Enter data into Excel spreadsheet for review of management each month end. Prepare routine mass mailings and responses to management. Transferred to Accounts Payable due to job elimination. Credit File Clerk: (November 2000 – April 2002)
Maintain all credit files for corporate credit department. Assisted 40 analyst in gathering data, files, incoming and outgoing mail, AS400 reporting, incoming and outgoing faxes and copying. Transferred to Cost Accounting for
promotional opportunity.
Human Resources Clerk (September 2000 – November 2000) This was a temporary position to assist in annual insurance open enrollment. Data entry, verify insurance application information, verify employment, filing, answer phones and general office duties. When assignment was complete I applied for a permanent position in Credit and was awarded the position.
Totes Sunglass World May 1998 to
April 2000
2001 Market Street
Dalton, Ga. 30720
3rd Key Manager
Responsible for opening and closing retail store. Close out register, balance cash drawer each day, deposit money, inventory, and assist customers, sales associates and vendors with questions or concerns.
Education
Northwest Whitfield High School 2000 – Graduate !
Special Skills and Training
Phone Etiquette, Microsoft Office Suite, Lotus Notes References:
Barbara Greeson
381
Bonifacious Road
Tunnel Hill, Ga
30755
Rev. Lillard Stringer
Pastor:
North Whitfield Missionary Baptist Church
817 Clark Road
Ringgold,Ga 30736
Tammy Cantrell
2065 Utility Road
Rocky
Face, Ga 30740