Internal Use - Confidential

Judith Bohaboy

** ******* **, ***** *******, MA 01560

508-***-****

adyuzh@r.postjobfree.com

Highlight of Skills

• 19+ years’ experience in managing business relations and special projects

• Primary point of contact for, and liaison between, management, sales teams, personnel, clients and vendors

• Excellent written and oral communication skills, problem resolution abilities and a high level of confidentiality

• Advanced word processing support (MS Office Word, Excel, Outlook, PowerPoint, Workcenter, Access, Salesforce.com, JIRA, 60 wpm typing)

• Practical experience in reporting and database applications (Oracle, SQL, OBIEE, Clearquest, Access, Workcenter, Salesforce.com, Appsync, JIRA, Microsoft Teams, SmartSheets)

• Dell Associate Certified Information Storage and Management Professional Experience

RPQ Escalation Manager and RSL: Dell EMC Corporation, 50 Constitution Blvd, Franklin MA 5/2015 to 8/2023

• Subject Matter Expert of the RPQ process. Receive new products and get the standard policies and procedures initiated and running before assigning to a coworker

• Reviewer and approver of RPQs for MSRP requests.

• Escalation Manager of all products, contacting engineering teams via telephone and email, to assist in getting an answer faster.

• Back up and coverage manager for the Global Service Lead of the RPQ process.

• All other duties included in RPQ Systems Engineer Analyst position.

• RSL (Regional Service Lead) running QA reports weekly and going through the QA process, checking to make sure all employees are following current procedures.

• Providing training to employees with RPQ Service on process changes. RPQ Systems Engineer Analyst Dell EMC Corporation, 117 South Street, Hopkinton MA 3/2004 to 5/2015

• Reviewer of End of Service Life Support Extension RPQs. Process, review and finalize EOSL RPQs.

• Subject Matter Expert for RPQs within department.

• Secondary Escalation Manager of RPQs.

• Train new contacts/reviewers on Oracle based software application (Salesforce.com) and on current procedures for processing RPQ's. Continual mentoring of co-workers on RPQ process and management.

• Monitor and triage incoming RPQ’s to appropriate review teams within the company (Outlook, Workcenter, MS Office, Salesforce.com, Clearquest, OBIEE).

• Perform follow-up and notification to clients on completed RPQ's, while maintaining constant status updates on open/pending RPQ's and alerting clients as well as review teams to any changes (Outlook, Workcenter, MS Office, Salesforce.com, Clearquest).

• Run daily and weekly reports in support of business needs, including new customer information consolidation for corporate database (SQL)

• Run quarterly reports using Oracle, Access and Excel showing total number of RPQ’s received and split out amongst product lines.

• Contribute to policy modifications and change requests critical to EMC’s RPQ process.

• Lead bi-weekly multi-departmental meetings regarding RPQ Support.

• Participate in departmental 6 Sigma teams designed to optimize and streamline RPQ practice. 2

J. Bohaboy

Internal Use - Confidential

Guest Services Lead Cumberland Farms, Framingham, MA 5/2010 – 5/2014 11/2019 - 10/2020

• Provide pleasant shopping experience for all customers.

• Provide prompt, efficient and courteous customer service.

• Maintain a clean, customer friendly environment in the store.

• Complete customer transactions and respond to customer inquiries.

• Replenish products and supplies to ensure products are well stocked.

• Assist Store Manager with proper execution of all store level merchandising and marketing programs.

• Responsible for store opening and closing and evening cash outs.

• Perform all regular cleaning activities and other tasks as outlined by Store Manager. Education

1986 High School Diploma, Whitinsville Christian High School, Whitinsville, MA