Software Qa Scrum Master

Doris Billingham

Phone: 503-***-**** Email: *****.**********@*****.***

An accomplished, results-driven QA Professional with solid experience and knowledge of Software Testing.

• Highly skilled in Software Quality Assurance including Blackbox Testing, Unit Testing, Validation, Verification, Integration Testing, Shell Scripting, Test Case Scenarios, and Test Procedures.

• Demonstrated track record in Waterfall, Agile and Iterative development environments.

• Superior analytical skill. Proven ability to rapidly identify and resolve complex technical issues.

• Track record for producing quality results, dedicated to ensuring delivery of software with improved performance, reduced costs, and an overall positive impact on the bottom line.

• Proven leadership skills. Building and managing QA operations/staff, including recruitment, training and evaluation.

• Proven Scrum Master with excellent ability at servant leadership, consensus building and facilitation TECHNICAL EXPERTISE

Systems Windows (7, 10), UNIX, Linux, DOS, Macintosh, MS Server 2003, 2008, 2012 Software Bugzilla, V1, Postman, Fogbugz, Jira, Confluence, Microsoft TFS, Swagger, C, Visual Basic, SQL, HTML, JavaScript, Clear DDTS, PVCS Tracker, CVS/RCS Configuration Management, Mercury Test Director, WinRunner, Mercury Quality Center, VSS (Visual Source Safe), Auto-It, Centricity EMR, VMWare.

Applications Oracle 9i, Access, SAP, Siebel, Crystal Reports, FrontPage, DB2, Dream weaver, FileMaker Pro, MS Office, Open Office, MS Project, Visio, Statview., SQL, GQL, SQL Query Analyzer, Transact SQL, Squirrel SQL, Fiddler

PROFESSIONAL EXPERIENCE

Software QA Engineer – VITAL DATA TECHNOLOGY JAN 2021 – Present Worked entirely remotely with teams in different timezones. Testing of a web application for Healthcare Effectiveness Data and Information Set (HEDIS) quality measures and workflows for clients. Authored test plans and test cases. Testing risk management application. Documented risk management calculations. Authored a quality initiatives document. Queried 50 different databases. Trained new personnel on Applications and Processes.

CONTRACT Software QA Engineer – Nike Feb 2020 – May 2020 Authored Test plan and test cases for transportation optimization software under design. Performed requirements reviews. Audited third party vendor test cases. Interfaced with distribution center to work out manual shipping operations. Laid off due to Coronavirus forced cancellation of project. Scrum Master and Software QA Engineer – Saif Apr 2019 – Feb 2020 Scrum Master for 3 development teams (2 local, 1 offshore). Facilitated grooming, daily standups, retrospectives and sprint planning. Collaborated with the team to create thin vertical slices that could be completed within two week sprints. Created weekly productivity reports for management to demonstrate milestone achievement. Requirements review to flesh out achievable acceptance criteria. QA testing to ensure the web application met the acceptance criteria for completed stories. Software QA Engineer – Vetsource Oct 2018 –Feb 2019 QA testing of a desktop application and related e-commerce web applications facilitating the ordering and delivery of pet medications in an agile environment. Requirements analysis. Deployment testing. Usage of automation tools like Postman to verify web calls. Close collaboration with developers to ensure maximal uptime for call center and web sites. Interact with call center to learn user problems. Authored and delivered a presentation on good defect writing.

Software QA Engineer – Enli (formerly Kryptiq) Nov 2008-Oct 2018 Design, develop, document, and execute test plans on a variety of Health Care related applications. Review technical specs, requirements and use cases. Perform black box-integration testing (functional, integration). Participate in cross-functional teams responsible for development of healthcare web applications. Configure and manage web-testing environments. Identify and report software defects. Track and report quality status to the project team. Work with developers to isolate problems and verify fixes. Install and maintain third party EMR applications. Collaborate with the team to determine the scope of the testing effort and resulting plans and schedules. Prepare well written and descriptive bug reports. Communicate with developers, project managers and product managers regarding bug reports

• Awarded “Kryptiq Achievement Award” and 1000 shares of company stock for leadership and excellent work

• Trained new staff in clinical software applications Contract Software QA Technician – Intel Jun 2008-Sep 2008 Execute Black Box verification tests for a client server Web-Application. Apply HIPAA medical information privacy requirements to the testing of medical hardware and software. Employ Agile software testing methods to a project in a rapid development life cycle. Apply use cases and usability testing to the integration of third- party medical and measurement devices with telemedicine technology. Conduct documentation verification testing of user manuals, training manuals and other related materials.

• Trained new staff in software deployment

• Awarded contractor recognition for discovering highly complicated issues Software QA Technician – RMLS Oregon Apr. 2007-Mar 2008 Conduct functional black box testing on RMLSweb.com as well as related products. Write test plans, test cases and compile test coverage tools. Compile user bug reports into usable metrics. Report defects in bug tracking software. Provide mentoring for other QA staff. Participate in software design sessions. Represent company at trade fair. Assist in implementation of iterative development process.

• Introduced quantitative analysis on customer feedback

• Trained new staff in writing test plans and test cases

• Instrumental in time planning for QA department

Sr. Software QA Engineer – Discover-e, Portland, Oregon Oct. 2006-Apr. 2007 Software QA Lead Engineer for a team of 3 QA Analysts. Identify, interview and hire qualified candidates as QA Analysts. Manage work assignments, supervision and personnel evaluations for the QA department. Function as Gemini bug tracking administrator. Write test plans, test cases and compile test coverage tools. Design and implement acceptance testing for new internal builds. Report on QA productivity, defect metrics etc. Conduct functional testing for Electronic Evidence Discovery software. Testing in agile (SCRUM) environment.

• Started new QA department and established all processes for operations. Contract Software QA Technician – Intel, Hillsboro, Oregon Jun. 2005-Jun. 2006 Conduct functional testing for interoperability between Intel software and 3rd party software. Conduct localization testing for engineering evaluations as well as interoperability. Report bugs accurately in PVCS Tracker. Write FAQ documents for new testers. Assist new testers in learning how to conduct tests and write bugs. Write scripts to upload test cases into Mercury Test Director. Write macros to perform calculations in MS Excel calculating test execution times. Waterfall development environment.

• Awarded contractor recognition for work on test execution time tool. EDUCATION

Certified Scrum Master, Scrum Alliance, 2019

Certified Advanced Scrum Master, 2021

Bachelor of Science in Computer Information Systems, Regents College, Albany, NY, 2007 Bachelor of Arts in Business Administration/Accounting, KB5, Frankfurt, Germany References available upon request

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