Client Services Support

SAMREEN SULTANA

OBJECTIVE

To seek a profession where my knowledge and capabilities are utilized for the organization and growth of my career.

ACADEMIC RECORD

Graduation: Bachelor of Arts from Kasturba Gandhi Degree College in the year 2018. Intermediate: C.E.C from Loyola Academy Junior College in the year 2014. SSC: Completed from C.M.R Model High School in the year 2012. PROFESSIONAL SUMMARY

Extremely motivated and performance-driven team player with 3 years of experience in being systematic to my responsibilities, well-recognized ability to be resourceful in any kind of situation, ability to manage multiple tasks and work under pressure, eagerness for results, and perseverance in any task undertaken or assigned.

WORK HISTORY

Vocational Recruiter/Sudo Immigration Officer – GUS Education India LLP. September 2019 - till date

Speak to students to guide and help them get their applications completed in a short time.

Speak to agents to get the relevant information about the students applying for a particular university.

Answer the calls from students and help them submit their assignments, login to the portal, provide requested information about the university. Grab interest of new applicants and guide them through to what the university offers. Respond within agreed time limits to callouts

Roles and Responsibilities as a Sudo Immigration Officer

Interview the students to understand their main motive to study in UK

Provide support, including procedural documentation and email for assistance about the students to the university.

Take timely decisions about the students to identify a genuine student

Document every answer of the student provide in the interview, save the file and upload it along with the recording of the interview for university’s assistance. Client Support Executive – Tech Mahindra Pvt Ltd. – June 2017 - January 2018

Talk to staff or clients through a series of actions, over the phone, to help resolve issues.

Speak to USA based clients related to their internet and phone connection.

Participate in business wide meetings to provide insight into technical requirements.

Speak with client and troubleshoot the issue related to internet over the phone, provide resolution, escalate the issue to internal departments via email or call transfer to get the issue fixed in a quicker way. Also allot a technician to visit the clients place and fix the issue which was not resolved by the troubleshooting.

Help client install the internet, set passwords, reset the internet. SKILLS AND ABILITIES

Excellent client services and communication skills.

Remarkable listening skills

Attention to Detail.

Strong Judgment Skills.

HOBBIES

Exploring Other Cultures.

Listening to Music.

Cooking.

PERSONAL PROFILE

Name : Samreen Sultana

Address : 1-4-95 (10), Pension Lane, Near Noor Masjid, NewBowenpally, Secunderabad – 500011.

Date of Birth : 10-06-1997

Contact No. : +919*********

Email ID : *****************@*****.***

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