Customer Service Full Time
Resume:
Elaine M Woods
Administration Assistant/Customer Service
202-***-**** adyuxf@r.postjobfree.com Brick, New Jersey 08723 PROFESSIONAL SUMMARY
An experienced professional in search of an administrative or customer service position. Dependable, detailed-oriented individual who consistently provides outstanding customer service. Resulting in a high level of customer satisfaction. EXPERIENCE
ADMINISTRATIVE SPECIALIST, Liberty Corner, New Jersey Everest National Insurance Co, April 2007-July 2009
• Maintaining and authoring spreadsheets
• Composed own correspondence and forms
• Updated Protocols Manual
• Pull,search,recall and locate files for audits
• Archiving files and sending to vendor
• Coding Excess Liability Claims
• Communicated with outside Law Firms to resolve issues
• Maintaining Databases
• Schedule Meetings for VP's/Directors
• Process bills
• Reserved Conference Rooms
• Index mail and send to proper departments
• Communicate via email to other departments, brokers,etc.
• Printing and scanning large scale documents
• Coordination and setting up claims
ADMINISTRATIVE ASSOCIATE, Rahway, New Jersey
Merck &Co.,Inc., August 1989-February 2005
• Communicated by phone/email with internal customers and outside vendors
• Track vendors, pricing,shipping and orders
• Generate correspondence, memoranda & miscellaneous documents
• Utilized external cataloging budget/orders in acquisitions module
• Supervised daily activities of temporary full-time employee processing orders
• Managed annual budget for publications/acquisition purchase for Budget Administrator
• Tracked and processed purchasing and invoice functions
• Manages interfacing with university, international entities
• Worked in inter library loan when needed
EDUCATION
COMPLETED COURSEWORK TOWARDS BUSINESS COURSE IN BUSINESS, Woodbridge, NEW JERSEY
Berkeley College, February 1988
SKILLS
MS Windows Excel Access PowerPoint Intuit QuickBooks Medical Billing/Coding Medical/Legal Terminology
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