Customer Service Data Entry

Samantha Anders

940-***-**** **********@*****.*** Krum, TX 76249

CAREER OBJECTIVE

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

EXPERIENCE

PRODUCT OWNER, Krum, TX

Rocket Mortgage Technology, November 2021-August 2023

• Worked with the Technology Engineers to maintain and enhance 11 products. Led the development and launch of two auto dialer systems, improving the efficiency of outbound call campaigns by 30%.

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• Analyzed user feedback to identify pain points and opportunities for continuous product enhancement.

• Collaborated and led a compliance project that resulted in reducing compliance errors to zero percent.

• Communicated effectively across departments to align on product vision and strategy.

• Reviewed customer feedback to identify and prioritize product features for development.

• Created user stories and acceptance criteria with stakeholders to ensure clarity of requirements.

• More examples of work responsibilities available upon request. TEAM CAPTAIN/PRESIDENT'S CLUB TITLE EXAMINER, Krum, TX Amrock (Rocket Mortgage Family of Companies), May 2012-November 2021 Oversaw a team of Title Examiners, providing guidance, training, and support to ensure they were successful in their role.

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Examined mortgages, liens, judgments, easements, plat books, maps, contracts and agreements to verify properties' legal descriptions, ownership, and restrictions.

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Conduct thorough title searches and examinations for residential properties, ensuring the accuracy and completeness of title records and the title commitment.

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Experienced in verifying the accuracy of information on title documents and ensuring compliance with applicable regulations.

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• Proficient in filing and organizing documents, such as title applications and records. Prepared abstracts of title for properties including review of tax status, deed restrictions and prior liens or encumbrances.

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• More examples of responsibilities available upon request. EDUCATION

ASSOCIATE IN ARTS (A.A.) IN GRAPHIC DESIGN, Salt Lake City, Utah Independence University, June 2020

SKILLS

Identifying/Prioritizing Backlogs Risk Management Agile Framework Product Development And Launch Compliance Management Cross-Functional Collaboration Leadership User Relationship Management Data Entry Customer Service

CERTIFICATIONS

• Introduction to SQL • Safe PO/PM Certification

• TestOut PC Pro Certification

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