Sales Associate International Business

Melanie D Vite Pinzon

**** ********** ***. *** ***, Miami Beach, Fl, 33139 786-***-****

***********@*******.***

EDUCATION

Florida International University Miami, Fl

Bachelor of International Business (BBA) December 2022 Minor: International Business

GPA: 3.680

Miami Dade College Miami, Fl

Associate in Arts in Business Administration (AA) May 2020 GPA: 3.31

EXPERIENCE

Armani Exchange Miami Beach, Fl

Client Advisor February 2023 – Present

• Greet customers as they approach the store, inquire if they want any assistance, and give assistance as needed in a courteous, hospitable, and efficient way.

• Determine a client's demands by observing their cues and making product recommendations that complement their unique style.

• Sell productively while meeting or exceeding the minimum sales per hour goal set as per company policy.

• Maintain a clean and organized sales floor that meets both visual and operational standards. a high level of cleanliness in the store by adhering to established procedures. Sunglass Hut – Luxottica Miami Beach, Fl

Sales Associate March 2021 – April 2022

• Greet customers as they approach the store, inquire if they want any assistance, and give assistance as needed in a courteous, hospitable, and efficient way.

• Processing payments and working with cash registers.

• Cleaning and replenishing the store throughout the day, as well as before and after it opens and closes.

• Provide a positive shopping experience for customers.

• Ability to take interest or follow directions depending on the scenario.

• Create and maintain a pleasant atmosphere for customers and employees by working as part of a team.

• Maintain a high level of cleanliness in the store by adhering to established procedures.

• Expand their product expertise so that you can correctly respond to consumer queries. Boucher Brothers Miami Beach, Fl

Pool Supervisor June 2019 – March 2020

• Assessed, motivated, and empowered team members to perform in a manner that builds customer satisfaction and loyalty, leading to retention and growth as a team.

• Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.

• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, diffusing situations.

• Inspected stock to identify imperfections, assign grades, and determine issues with production.

• Created training manuals targeted at resolving simple and difficult customer issues.

• Analyzed employee workloads to meet seasonal fluctuation needs.

• Led a team of professionals attending to needs to achieve the goals of the day. Boucher Brothers Miami Beach, Fl

Pool Attendant February 2017 – June 2019

• Kept equipment in good working order with frequent inspections and minor repairs.

• Handled. public and private situations using and escalated issues for immediate resolution.

• Explained safety rules and procedures regarding and activities to patrons and guests to inform and educate.

• Communicated issues, including and to supervisor for assistance with remediation. OTHER

Computer Skills: Intermediate proficiency in Microsoft Word, Excel, and PowerPoint. Language: Bilingual in English and Spanish.

Certifications: Cert Prep: Excel 2016 Microsoft Office Specialist (77-727), Preventing Discrimination & Harassment in Retail: US Employees, Unconscious Bias, Data Privacy & Information Security.

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