Customer Service High School
Resume:
Serenity Sewell
Summerfield, FL *****
****************@*****.***
Willing to relocate to:Lynchburg, VA - Authorized to work in the US for any employer
Work Experience
Package Handler
FedEx Ground - Ocala, FL
October 2022 to January 2023
Package Handlers are responsible for warehouse duties including: the physical loading, unloading and/ or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. Cleaner
Gods cleaning servents - Summerfield, FL
January 2017 to January 2023
Cleans floors and rooms. including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor, and spot cleaning glass and windows Deli Clerk
Publix - Summerfield, FL
June 2021 to December 2022
Provides premier customer service, including greeting customers and answering their questions. Maintains Publix's high standards for freshness and sanitation. Sells products by providing customers with information needed to make product-related decisions. Fills, maintains, and rotates products and displays.
Fullfillment Specialist/Forklift Operator
Chewy's Fulfillment Center - Ocala, FL
April 2021 to November 2022
Basic computer skills is scanning barcodes to boxes, heavy lifting 20 lb to 75 lb products, packaging and organizing products before distribution. Fulfillment Specialist do a wide range of warehouse functions; labeling, replenishing, box making, loading/unloading trailers. Fulfill and organize orders to ensure customer delivery process is efficient and accurate. Create accurate shipping documentation for domestic shipments.
Server/Bartender/Delivery specialist
Olive Garden - The Villages, FL
November 2021 to April 2022
Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily. Ensured proper presentation and preparation of food products and beverages in an appealing way. Organized large parties reservations and special requests efficiently and accurately. Waffle House Server
Waffle House - Ocala, FL
March 2021 to June 2021
• cash handling
• greeting guest
• taking and fulfilling orders
• assisting cooks if needed
• opening and closing duties
• side work
• trainer
• food preparation
• costumer service
Server
Southern pig and cattle - Ocala, FL
June 2020 to April 2021
• cash handling
• greeting guest
• taking and fulfilling orders
• assisting cooks if needed
• opening and closing duties
• side work
• trainer
• food preparation
• costumer service
TJ Maxx Sales Associate
TJX Companies - T J Maxx - Ocala, FL
June 2020 to March 2021
• engaging and interacting with all customers
• delivering a highly satisfied customer experience
• maintaining a clean and organized store environment
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs during customer interactions McDonald's Team Member
McDonald's - Ocala, FL
May 2019 to February 2021
• Front end cashier/cash handling. Never recorded cash register shortage.
• Delivered prompt, friendly customer service. Helped improve overall McDVoice survey result from satisfied to very satisfied.
• Assisted with maintaining cleanliness in line with company standards. Contributed to exceeding standards in all internal quality checks.
• Top-notch verbal communication
• Detailed knowledge of McDonald’s POS systems
• Excellent knowledge of food prep and hygiene procedures
• First-class customer service
• Exacting inventory management
Sonic Crew Member
Sonic Drive-In - Ocala, FL
June 2020 to January 2021
• cash handling
• keeping a clean environment for our employees and guest
• assisting take out and delivery services
• food expediter
• food preparation
Education
Bachelor's degree in zoo and wildlife biology
Liberty University - Virginia
January 2023 to Present
High school diploma
Lake Weir High School - Ocala, FL
August 2016 to May 2021
Skills
• Materials Handling
• Shipping & Receiving
• Cash Handling
• Serving Experience
• Math
• Heavy Lifting
• Load & Unload
• Warehouse Experience
• Order Picking
• Commercial Cleaning
• Maintenance
• Food Preparation
• Order Picker
• Computer Skills
• Packaging
• Assembly
• Inventory Control
• Pricing
• Microsoft Word
• Landscape Maintenance
• English
• Cleaning Experience
• Computer Operation
• Retail Sales
• Bartending
• Mowing
• Lawn Care
• Food Service
• Animal care (7 years)
• Customer service
• Veterinary Assistant
• Pet Grooming
• Kennel Experience
• Pet Care
• Farming and animal training and care (4 years)
• Cooking
• Cashiering
• Front Desk
• Pet Sitting
• Dog Handling
• Laundry
• Photography (2 years)
• Animal Restraint
• Animal Handling
• Painting (3 years)
• Forklift (1 year)
Awards
MVP award in the 12th division
January 2015
In sports, a Most Valuable Player (MVP) award is an honor typically bestowed upon the best performing player or players on a specific team, in an entire league, or for a particular contest or series of contests. Initially used in professional sports, the term is now also commonly used in amateur sports. Certifications and Licenses
agriscience certification in animal science/ aquaponics/marketing/ kennel work and animal studies
Present
A youth organization, specifically a career and technical student organization, based on middle and high school classes that promote and support agricultural education. Diverse interests in the food, fiber and natural resource industries, encompassing science, business and technology in addition to production in agriculture.
certification in international membership
September 2020 to Present
Anchor Club International serves to organize, encourage, and support youth community service projects in Anchor Clubs around the world. Anchor Club provides youth with leadership training, scholarship opportunities, and resume builders. Anchor Club gives students the opportunity to express themselves through unique, interesting and impactful community service. Anchor actively encourages our membership to be creative visionaries in how they serve their communities.
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