Auto Technician Front Desk

Rashid Halidu

Nationality: Ghanaian DOB: **/**/1987

Mobile: +974-******** Email: **********@*****.***

Objective

Being a result oriented professional auto technician with abilities to perform my duties with high quality. I have creative and problem solving skills, aiming to work in an environment with creative thinking enable company growth and staff development.

I strongly believe in teamwork and achieving my work by fixing my vehicles right at first time (FIRFT).

Professional strength

I am a quick leaner, team player with abilities to get along and work with people from diversity backgrounds.

Worked as parts counter sales executive, attending to customers during my internship as parts of my automotive training program.

Work Experience

August. 2022 to Date

Title: Senior Auto technician

Employer: WIEELZ, (SUHAIL Trading Group Qatar)

November 2017 - August 2023

Title: Acting foreman

Employer: LIQUI MOLY (Oman)

March 2013 – October 2017 (4 YEARS)

Work experience Job Title: Senior Technician

Employer: Abduliah Abdulghani & Bro WLL (Toyota & Lexus Qatar)

January 2009 to November 2012

Title: Senior auto mechanic

Employer: ALIHAR Motors ( Ghana)

January 2008 to December 2008

Title: Technician

Employer: CFAO Ghana

Major Job Responsibilities

Routine vehicle service maintenance and repairs.

Trouble shooting and diagnosing cause of vehicle performance failures.

Disassembling and assembling of engine and automatic transmission components.

Work with service reception staff to find out what the problem is with the vehicle, ensure a good understanding of customers complaint, where is vehicle performance failure.

Conduct of site service technician activities for fleet customer to ensure continues after sales support.

Ensuring customers satisfaction is achieved through FRFT – i.e. Fix Right First Time.

Carry out maintenance and repairs as per work instruction and produce defined by factory during recall campaign or service measures.

Ensuring that upon completion of job, all relevant documents and technicians’ report of finding are attached to the job for final quality control.

Maintains safety regulations of workshop practices that meet health & safety standards in the service center at all times.

Rectification ABD diagnosing of faults on vehicles in case of workshop comeback (repeat jobs).

Work as service advisor if there is a shortage of advisors, my duties include, opening, costing of job cards and communicating with customers for authorization and updates on service status.

Vehicles service maintenance and general repairs.

Supervising and monitoring trouble shooting and diagnosing cause of vehicles performance failure.

Conducting short checks and recommends faults and what to be repaired in the vehicle.

Coordinating with service advisors and giving updates work with service reception staff to find out what the problem is with the vehicle, ensure a good understanding of customer compliant, where there is vehicle performance failure.

Education backgrounds

National Diploma in Automobile Engineering

ARSTechnical Institute Ghana, Completed in 2008.

Certificatein Basic Education

Laterbiokorshie High School, Completed in 2004

Other certificate in automotive mechanic

WIEELZ Auto Service, Qatar Certificate.

In House Training By Toyota Motor Corporation (TMC-AAB TOYOTA & LEXUS QATAR).

AABQatar Toyota and Lexus Certificate.

AABQatar Toyota and Lexus Team 21 Certificate.

Alihar Motors Certificate.

Computer skills

Microsoft office

Word & Excel

Autoline - Workshop Management System (DMS) Kerridge.

WI - Tech computer diagnosing system: For both Mechanical Diagnosing of faulty cars and Vehicles Spec Details.

OBD2 Scanners.

Other training

Workshop safety training.

Seminar on time management &customer’s service by AAB-Toyota &Lexus Qatar.

Warranty claims lob handling process from distributors.

In-house maintenance technician training – arranged by – Toyota training center, Qatar.

Customers servicing program – service advisors and front desk operation.

Others skills

Excellent communicator in English.

Excellent knowledge of automotive workshop operation.

Excellent organizer and team player.

Quick leaner.

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