Customer Service Advisor

Knowledgeable customer service professional with extensive experience. Known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients. Maintain ongoing customer satisfaction that contributes to overall company success. Highly articulate, with a results-oriented approach that addresses client inquiries and issues while maintaining strong partnerships. Collaborate well with the customer service team while also engaging independent decision-making skills.

Education

Vocational in Office Management/Medical

Assistant

Medical Training College at Baton Rouge,

Louisiana August 2005 - May 2006

High School Diploma in General Studies

Plaquemine Senior High School at Plaquemine,

Louisiana August 2000 - May 2005

Key Skills

Professional Experience

IT Specialist

Sutherland Global November 2022 - March 2023

Customer Service Advisor

Teleperformance December 2020 - April 2022

HS HEATHER SYLVIA

IT Specialists/Customer Service Advisor

58615 Bayou Road

Plaquemine, Louisiana, 70764

********************@*****.***

225-***-****

Customer Satisfaction Organization Time

Mangement

Review diagnostics and assess the functionality and efficiency of systems Offer technical support to company staff and troubleshoot computer problems Working knowledge of relevant operating systems, software, and programming Excellent problem-solving and critical-thinking skills Keen attention to detail

Good organization, time management, and prioritization Efficient troubleshooting abilities

Effective communication skills, including speaking, writing, and active listening Great customer service and interpersonal skills

Responding to customer complaints

Escalating problems to the technical team or other members of the product team Updating customer information in the company database Providing information about new and existing products and services Tracking and processing new orders and refunds

Making sales and processing payments, when necessary Performing administrative tasks as assigned by the Supervisor

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