Customer Service Representative

Nicole Alexander

716-***-**** **********@*****.*** Buffalo, NY 14215

SUMMARY

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

SKILLS

Conflict mediation

Courteous demeanor

Detail-Oriented

Customer Service

Cash Register Operations

Stocking Shelves

EXPERIENCE

Customer Service Representative, Family Dollar, September 2015-January 2016 Buffalo, NY

Greeted customers and responded to informational requests. Processed efficient and accurate cash, check, debit and credit card payments using Point- of-Sale system.

Refilled and rotated items on shelves to maintain well-stocked inventory. Maintained cleanliness and presentation of sales floor. Helped in the unloading of merchandise from delivery trucks, organizing merchandise and distributing merchandise from stockroom to sales floor. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Cashier, Target, September 2005-May 2006

Tampa, FL

Operated cash register or POS system to receive payment by cash, check and credit card. Discounted purchases by scanning and redeeming coupons. Worked closely with front-end staff to assist customers. Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Answered customer questions and provided store information. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Retail Sales Associate, Scarborough Books, October 2003-June 2004 Tobago

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Maintained knowledge of current promotions, exchange guidelines and payment policies. Helped customer locate and select appropriate merchandise throughout store. Developed strong customer relationships to encourage repeat business. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Counted product stock to maintain inventory records. Created price tags and merchandise signs for new items. Processed customer payments quickly and returned exact change and receipts. Processed merchandise returns and exchanges for customers to refund payments and trade items.

Counted and balanced cashier drawers.

EDUCATION AND TRAINING

High School Diploma

Bishops' High School, Tobago June 2003

Some College (No Degree)

Chemistry, Bronx Community College of The City University of New York, The Bronx NY Some College (No Degree)

Chemistry, SUNY At Buffalo, Buffalo NY

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