Customer Service Project Manager
Resume:
Ravi Desai ****.****@*****.*** • LinkedIn
Newton, MA • U.S. Citizen • 857-***-****
Project manager
Growth-driven leader with extensive experience in directing and managing overall sales, marketing, and business development operations.
Adept at liaising with stakeholders and management to identify and define project requirements, scopes, and objectives in line with organizational goals. Compelling communicator with history of delivering complex projects within scheduled time and budget. Visionary executive: proven success in devising / implementing leading-edge strategies aimed at capitalizing sales and developing revenue pipelines. Repeated success in leading cross-functional teams, while managing global customer base. Instrumental in establishing business models, growing customer base, strengthening relationships, and exceeding sales objectives, while ensuring delivery of outstanding customer service and vendor management support. Track record of delivery with education technology. Areas of Expertise
• Sales Operations Management
• Strategic Marketing Initiatives
• Team Building & Leadership
• Conference and event
management
• New Business Development
• Strategic Planning & Execution
• Relationship & Partnership Building
• Education technology
• Project Management
• Customer Service & Success
• Profit Optimization
• Data analytics
Career Experience
Insurance sales and customer service, Aflac, Boston, MA 04/2023 -Present Qualified as an insurance agent in the state of Massachusetts, coordinating with larger team on signing up individuals at companies ranging from Fortune 500 to small businesses. Responsible for follow up with clients and ensuring customer success.
Customer Manager & Marketing Lead, Oleoline, Mumbai, India 2011 – Present Deliver exceptional assistance to the CEO by preparing and presenting reports. Develop marketing/social-media presence and served as primary channel for client communication. Manage and deliver multi-disciplinary projects for multinational business clients. Schedule regular meetings and conferences for clients across glycerin and oleochemical industries.
● Established and grew business from startup stage to $5000,000 company in three years.
● Augmented revenue up to 5X, 30% CAGR by developing e-commerce platform for online sales.
● Conducted competitive market research and increased customer base development by establishing efficient discovery process.
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Manager, HBI (Honest Broker International), Mumbai, India 2009 – 2011 Led all facets of trading process to ensure accurate delivery of several products, including crude palm oil (CPO), soybean oil, sunflower oil, and palm fatty acid distillates (PFAD). Nurtured and maintained constructive relationships with international customers.
● Accomplished ~100 metric tons of trades with global customers.
● Enhanced global customer base by engaging producers and delivering exceptional services. Additional Experience
Senior Consultant, Capgemini, Mumbai, India
• Delivered exceptional vendor management support for offshore and domestic development teams. Consultant, PwC, Mumbai, India
• Acted as key member of human resources and knowledge management teams. Project Manager, Liqvid eLearning, Delhi, India
• Established English Edge into a $1.5M/yr business in a short, 2-year period. Entrepreneurship & Advisory Experience
Investor & Advisor, Notesgen, Delhi, India 2019 – present
• Delivered exceptional assistance with lead generation, developed EdCloud to leverage massive online courses Founder & Principal, ClearSky Education, Mumbai, India 2015 – present
• Built one-on-one admission counseling service for international students, 100+ students placed. Organizer, ISDC (International Soaps and Detergents Conference,) 2021 – present
• Served as key member of organization committee and involved in event management logistics and planning. Education
M. B. A., Strategic Marketing and Leadership, Indian School of Business, Hyderabad, India
• Torchbearer Award for leadership in the student community. M. S., Computer Science (Artificial Intelligence focus), University of Pittsburgh, Pittsburgh, PA B. S., Computer Science, Carnegie Mellon University, Pittsburgh, PA, graduated with University Honors. Volunteer Experience
Tutor (Volunteer, Mumbai, India) 2015 – 2022Teaching math and algebra skills.
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