Customer Service Data Entry

SELENA NORA BYNUM

[Killeen Tx ] 202-***-**** *********@*****.***

Dedicated law enforcement Volunteer Police Reserve Officer with over 15 years of experience harnessing acquired knowledge and skills to maintain law and order, collaborating with personnel, and solving crimes, and crises in a fast-paced environment daily. Excel in utilizing available resources to maximize service to communities through various telecommunications means and crisis management techniques. Acknowledged as a top performer throughout tenure securing numerous accolades.

Professional Experience

Third District Metropolitan Substation Police Department Washington, DC

District Clerk January 8th, 1986 - September 30, 2021, Retired

Sergeant David, Poe 202-***-****-Retired Sergeant June Robinson240-***-****

●Recorded statistical data regarding arrests regularly, typing and filling accurate information in the in-house computer system

●Met with at-risk youth, communicating with patience and subject matter expertise to enable youth to gain emotional, social, and behavioral skills necessary for a constructive life

●Performed crisis intervention duties, including the use of passive restraint techniques according to requirements, managing emergencies efficiently

Fourth District Metropolitan Police Department Washington, DC

Volunteer Police Reserve Officer February 21st, 1990- 1999 Retired

Officer Antonio Reed 202-***-**** - Retired Sergeant Cheryl Clark 202-***-****

●Perform deployment and patrol duties, including responding to emergency and non-emergency incidents through multiple communication channels, solving life-threatening situations

●Handle community events diligently, providing security and maintaining law and order

●Welcome numerous citizens daily, being patient and positive, taking reports and logging in data accurately to facilitate proper law enforcement processes

●Conduct teletype (TLETS) information processing weekly, providing detailed and accurate records of activity and data

●Answer a high-volume of calls daily, connecting emergency inquiries with matching services like fire and medical services to guarantee a prompt response to crises

●Attend several development training programs and include drills regularly, gaining important knowledge and skills to increase performance

●Train multiple new officers, motivating and inspiring personnel to provide quality education necessary to facilitate required tasks and adherence to policy and the law

Additional Experience

Fourth District Metropolitan Police Department Washington, DC

Crossing Guard January 8th, 1986-1999

Retired Sergeant Cheryl Clark 202-***-****

●Watched out for unusual activities within assigned areas daily, being keen to ensure safety and security

Core Competencies

Impactful Written, Verbal and Interpersonal Communication, Excellent Organization, Time Management, Microsoft Office Suite, Telephone Etiquette, Excellent Customer Service, Data Entry, Adaptability, Crisis Management

Education & Certifications

GED Diploma, Board of Education of the District of Columbia

HIV/AIDS Certification,

Criminal Justice Information System

Database Communication Network

Missing person Database

Youth Intervention

Awards

Bully Prevention Training Award

Length Of Service Award, Citizens Advisory Council

Outstanding Police Reserve Corps

Communicating with kids in Crisis

D. C. Jail of Corrections Center

Gang Prevention Intervention

HIV / Aides Certified Training

Parenting Class Training

Reserve Corps Outstanding Training Academy

Court Appearance Notification Cans Systems

Columbo Training Guide

Database Communicate Network

Date Communicates Network

Live Scan

Mentoring Program

Missing Persons Database

Bully Prevention Training

Certificate Of Appreciation

Department of Human of Human Service Volunteer Bureau

Introduction to Mediation

Length Of Service Award, Citizens Advisory Council

Montgomery County Detention Center

Preparing Arrest Reports

Preparing the Socc Reports

Tacis Court System

Teletypes Training

TTY System

Vehicle Stop Database

Wale System

Wales Training

Youth Court

Youth Intervention Counseling

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