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Sales Manager Customer Service

Location:
Nairobi, Nairobi County, Kenya
Posted:
August 11, 2023

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Resume:

DANIEL KIIRU GITHINJI

P.O. BOX ***** - ***** NAIROBI

TEL: 254-*********

EMAIL: adyult@r.postjobfree.com

DATE OF BIRTH : 17TH NOVEMBER 1979

MARITAL STATUS : MARRIED

NATIONALITY : KENYAN

PROFILE

I am a trustworthy, loyal and hardworking individual capable of working under pressure and people of diverse backgrounds.

OBJECTIVE

To obtain a position in an organization that will benefit from my initiative, capabilities, and contribution. I am especially interested in a position with the potential for advancement and increased decision-making responsibilities where I can improve the efficiency and operations of the organization.

EDUCATION

2007 – 2009 : NAIROBI INSTITUTE OF BUSINESS STUDIES DIPLOMA IN SALES AND MARKETING

SUBJECTS TAKEN

Principle and Practice of Selling

Principles and Practice of Marketing

Economics

Entrepreneurship Education

Business Communication

ICT

1999-2002 : THIKA TECHNICAL TRAINING INSTITUTE

AGRICULTURAL ENGINEERING (CERTIFICATE)

SUBJECTS TAKEN

Mechanical engineering

Mathematics and science

Technical drawing

Workshop organisation and Management

Agricultural Engineering and Trace Theory

1994-1997 : MURURIA SECONDARY SCHOOL

Kenya Certificate of Secondary Education

Attained a Certificate

Mean Grade of (C-) Minus

WORK EXPERIENCE

January 2022 to Dec 2022 : Market Force Limited (Reja Reja) POSITION HELD : Regional Sales Manager (Nairobi)

DUTIES AND RESPONSIBILITIES

Developing and presenting proposals to prospective clients that detail pricing information, contract terms, and other details about services to be provided.

Conducting market research to identify potential clients within an assigned territory

To identify sales leads, collect information from leads and prospective clients,

Inform clients about our products and services and provide demonstrations

Cultivate relationships with existing clients to secure their future business

Utilize customer service and negotiation skills to close deals February 2020 – March 2021 : You are Home Ltd

POSITION HELD : AREA SALES MANAGER (NAIROBI REGION) DUTIES AND RESPONSIBILITIES

Maintain a deep understanding of customer needs and monitor their preferences.

Resolve escalated customer issues and customer complaints regarding sales and service.

Provide expertise when setting and adjusting pricing plans and discount rates.

Provide advanced negotiation expertise.

Connect company headquarters with customers and

salespeople in the field.

Plan and preside over weekly sales team meetings.

Determine and assign sales quotas, targets, and/or goals. Project and forecast annual and quarterly revenue and for one or more sales territories.

Develop sales strategies to acquire new customers or clients. MARCH 2008- August 2016 : BOWIP AGENCIES LTD

POSITION HELD : Sales Representative (Mt. Kenya Region, South Rift and Lower Eastern Regions)

DUTIES AND RESPONSIBILITIES

Delivering goods to various customers on regular basis

Reconciling and balancing the sales

Preparing a weekly and a monthly report

Banking cash and cheques

2007-2008 : FARMERS CHOICE LIMITED

POSITION : SALESMAN/Driver

Selling of their fresh products.

Balancing of sales

Banking and preparing a sales report.

April 200 to June 2000 : MARSHALLS PEUGEOT

AS A MECHANIC

DUTIES

Full range of vehicle repair

Service work

Trainings

In possession of a clean driving license (BCE) for 14 years

Involved in community charity work organized by the church

Participated in BP Lubricants seminar in 2002 at Marble Arch Hotel

Attending Sales Trainings organised by various companies that I have worked with. LANGUAGES

English - Written and spoken

Kiswahili - Written and spoken

HOBBIES

Travelling/touring

Socializing

Reading journals

REFEREES

1. MARTHA MUTHONI

Sales Supervisor (Fast moving goods department)

You Are Home

Email: adyult@r.postjobfree.com

Tel: 072*-******

2. TABITHA MACHARIA

Sales Assistant Manager

Bowip Agencies

P.O. Box 1290 - 00606

Nairobi

Tel: 072*-******

3. ANN KINYANJUI

Operations Manager

Farmer’s Choice Ltd

adyult@r.postjobfree.com

Tel: 072*******



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