Customer Service Warehouse Associate

Jared Childs

*** **** ***. ******** ******** ****2

Cell: 224-***-****

***********@*****.***

Professional Summery

I am a highly motivated hardworking person with seven years of management experience and four years of sales experience. I am looking to forward my career in management.

Core Qualifications

-Business Management -Sales

-Supervision -Freight

-Customer Service -Hospitality

-Order Picking

-Payroll

-Forklift Driver

-Freight

-Shipping and Receiving

-Administration

-Marketing

-Transportation

Experience

Graduated from Colorado Technical University

Associate of Science in Business Administration

Manager

Payroll

Housekeeping

Forklift Driver

Customer Service

Freight

Shipping and Receiving

Administration

Marketing

Transportation

Sales

Hospitality/Hosekeeping

Order Picking

Sign Language

Manager at Fedex Bedford Park Hub

6833 W 75th St. Bedford Park IL

Frontline Manager that supported Fedex Ground(FXG)Saftey Above All Culture and managed specific day-to-day operations and an assigned staff.

Responsible for ensuring safe and efficient package sortation through the management of Package Handlers.

Managed administrative employees and functions and ensured administrative processes where compliant with FXG policies and procedures and government regulations.

Essential Functions

Served as a champion for FDX Safety Above All Culture and supported all related initiatives-Management responsibilities included, but wheren't limited to:hiring,

terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity

-Planned organized,staffed,directed and controlled specific day-to-day operations-Responsible for assingning and managing employees to ensure the safe and effecient sortation of packages throughout the facility,

minimizing operational cost and maxamizing operational quality, including the movement, tracking and administration of trailers( in conjunction with the linehall department as applicable)

-Analized operational performance through direct observation, intrepretation of reports and collaboration with others. Determined opportunities for improvement of key metrics and executed action plans to achieve results.

Lead daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; included communication and public speaking to small and large audiences on a regular basis

-Participated in the development of and was responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters-

Participated in the developement and was responsible for administering company safety strategies and programs-Investigated, resolved and/or escalated costomer service issues, as appropriate- Was responsible for training new employees regarding job duties and expectations and ensuring compliance with FDX policies,

procedures and other training requirements, included but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder(VEDR) coaching, and dock safety-Mentored and developed critical skill sets for new and/or less experienced Operations Managers- Adapted quickly to change to meet dynamic business needs;

Displayed flexibility and appropriate since of urgency, while leading and engaging employees in a positive and proffesional manner

Warehouse Associate

April 2021 to June 2022

Amazon Skokie IL

Freight, Shipping and Receiving, Order Picking

Freight Associate

January 2020 to May 2020

Home Depot Evanston IL

Freight, Customer Service, Receiving

Manager/Energy Consultant

October 2013 to February 2020

Constalation Energy-Chicago IL

Energy Consultant, Customer Service, Sales,Payroll, Team Building, Leadership

Supervisor

May 2005 to October 2013

UPS-Northbrook, IL

Supervisor, Shipping and Receiving, Payroll

Warehouse Assistant/Driver

January 2012 to July 2012

SRU Electric-Des Plaines, IL

Warehouse Associate, Shipping and Receiving, Order Picking, Driver, Hospitality, Customer Service

Sales Associate

April 2005 to June 2008

Kohls-Lincolnwood

Retail Associate, Customer Service, Cashier, Freight, Loss Prevention

Education

DePaul University, Chicago IL, United States, Business Management Bachelors Degree Program

Graduated from Colorado Technical University

Associate of Science in Business Administration,

High School Diploma, 2004

Evanston Township High School-Evanston, IL, United States

Business Management

Oakton Community College-Des Plaines, IL, United States

Professional Affiliations

Fedex Manager-George-773-***-****

*******@*****.***

William Burgoon

Fedex Senior Manager Bedford Park Hub

773-***-**** Fax 901-***-**** *************@*****.***

Bill Sort Manager Fedex Bedford Park 708-***-****

Alec Garcia Fedex Area Manager 708-***-****

Marcell Fedex Area Manager 708-***-****

Brian Trigg Fedex Sort Manager 708-***-****

Johnny Theory Fedex Sort Manager 630-***-****

Lisa Fedex Sort Manager 708-***-****

Mike Bozak Fedex Sort Manager 708-***-****

Pat Cruz Fedex Sort Manager 708-***-****

Issic Fedex Ground Operations Manager 630-***-****

Darryl Fedex Ground Sort Manager 708-***-****

Sharee Miller Assistant Senior Manager Fedex Ground 312-***-****

Employee OF The Month UPS

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