ERICKA

BURTON

e: adyuj9@r.postjobfree.com

p: 708-***-****

OBJECTIVE

Customer Service Representative seeking a position that allows me to assist patients and or customers providing the best service ranging from insurance information to scheduling appointments. Having worked in the medical field for over 15 years I love being the first encounter representing a company very well.

EDUCATION

General Studies

Jul 1998

Dr. Martin Luther King, Jr High School Chicago,IL

EDUCATION

Massage Therapy

Dec 2020

Pacific College Of Health and Science Chicago, IL

INTERESTS

I really enjoy helping others in different spaces allowing them to have the best experience possible while I am a representative of an organization.

EXPERIENCE

Healthcare Worker

Nov 2021 - Apr 2022

Addus Home Healthcare 2333 W. 95th Street

addus.com

Traveled to the homes of clients that required minimum assistance. Duties included transportation to scheduled doctors appointments, pick up medications from pharmacy, help maintain cleanliness of the home, ran personal errands if need be.

Customer Service Associate (CSA)

Mar 2021 - Oct 2021

KMT Healthfood Store 233 East 75th Street

Provided the public knowledge about herbs and supplements in a holistic setting. Maintained inventory, placed orders, cash handled, assisted customers over the phone regarding stock and shipments for delivery.

Certified Pharmacy Technician (CPhT)

Oct 2017 - Sep 2019

Walgreens Pharmacy 5401 S. Wenworth

Customer Service, cash handling, maintained inventory, resolved insurance claims, intake prescriptions from general public, assisted pharmacist to maintain workflow inside of the pharmacy.

Certified Pharmacy Technician (CPhT)

Jul 2010 - Jan 2016

University of Chicago Hospitals Comers Children Hospital 57th and Maryland

Prepared medical orders prescribed by physician for pediatric and adult patients. Assisted pharmacists in completion of scheduled orders throughout the units and delivered them to the patient units. Stock and maintained medication hubs (omnicell) as well as emergency crash carts. IV room trained where we would prepare intravenous orders for both pediatric and adult patients.

Certified Pharmacy Technician (CPhT)

Jul 2000 - Jun 2010

Walgreens Pharmacy 55th Lake Park

Assisted Pharmacist with workflow preparing prescriptions ordered by physicians on site. Maintained inventory, cash handler, customer service, resolved insurance claims and issues.

Contact this candidate