Data Management Salesforce Administrator

Salesforce Administrator/Consultant

Aidana Aneshova

305-***-**** ******.******@*****.***

PROFESSIONAL SUMMARY

Experienced Salesforce Administrator and Consultant with 3 years of experience in implementing, designing, and managing Salesforce solutions. Adept at optimizing business processes, enhancing user adoption, and providing excellent support. Collaborative and client-focused, dedicated to delivering exceptional results and driving business growth through innovative Salesforce solutions. Seeking a challenging role as a Salesforce Administrator to contribute to the success of an organization. SKILLS

Technical: Sales Cloud, Marketing Cloud, Service Cloud and Experience Cloud • Data Management • Omnistudio • SOQL • MySQL • MSAccess • CSS • HTML Personal/Professional: Analytical Skills • Problem Solving • Deep Learning • Motivation • Flexibility • Troubleshooting • Critical Thinking • Teamwork EXPERIENCE

Salesforce Administrator - DC Property Management

2018 - Present

● Creating and managing user accounts, profiles, and roles within the Salesforce platform.

● Setting up assigning appropriate access levels and permissions to ensure data security and privacy.

● Develop and manage objects, fields, page layouts, validation rules and formulas.

● Configure and deploy workflow rules, process builder and approval processes to automating business logic.

● Create and manage record-triggered flow, screen flow, and schedule-triggered flow.

● Hands-on experience Data Management tools like Data Wizard and Data Loader.

● Successfully implemented key Salesforce functionalities, including Lookup, master-detail relationships, email-to-case, and web-to-case, optimizing data management and streamlining customer support processes.

● Create email alerts and classic/lightning email templates.

● Sales and Service cloud include a range of activities to ensure the Salesforce implementation aligns with organization’s sales and service processes; Configure Data management, Customization and configuration, AppExchange integrations, and user management.

● Create and document standardized workflows and best practices for development, testing, and deployment, enabling seamless collaboration and reducing errors.

● Implement effective change management procedures to control and track system modifications, ensuring smooth transitions and minimizing disruptions.

● Successfully facilitate regular meetings, workshops, and training sessions to disseminate updates, educate the team on new processes or tools, and gather valuable input.

● Collaborated with stakeholders to gain comprehensive insight into business objectives, facilitate productive discussions that led to the establishment of well-defined project goals and scope

Assistant Manager - NER

2017 - 2018

● Conducted effective client communication, gathering essential documents and information to ensure smooth and efficient processing of requests.

● Maintained an organized and up-to-date database of sold or available diamonds, ensuring accurate tracking and inventory management.

● Implemented efficient logistics management processes, coordinated and oversaw the transportation, storage, and delivery of diamonds to optimize operational efficiency.

● Coordinated and delegated tasks, ensuring efficient workflows, and resolving operational issues.

● Collaborated with team members and managers to establish performance objectives, ensuring alignment with organizational goals and individual development plans.

● Implemented corrective actions to address performance gaps, such as providing additional training, adjusting workflows, or implementing process improvements, resulting in enhanced team efficiency and productivity. EDUCATION

University of Arts / 2015

CERTIFICATIONS

Salesforce Certified Experience Cloud Consultant./ 2022 Salesforce Certified Administrator./ 2022

LANGUAGES: English, Russian, Kazakh.

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