Customer Service Technical Support

GUSTAVO BONILLA

*********@*****.*** 978-***-**** Hubbardston, MA 01452

Looking to join the IT workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn Striving to acquire CompTia Network+ and Security+ certification.

Troubleshooting Assistance.

High Tolerant Patients.

Resolve Technical Issues.

Technical Support Abcam - Waltham, MA 03/2022 - Current Troubleshoot issues on device-speci c problems, network performance, and internet connectivity Supported customers and colleagues with catered technical advice Conducted customer service recoveries using technical knowledge and business skills Identify trends in user errors; developed strategies to minimize or eliminate future occurrences Displayed excellent communication skills when interacting with customers, vendors and colleagues alike. Technical Support BNY Mellon - Waltham, MA 08/2020 - 02/2022 Answer user and staff inquiries regarding computer software or hardware operation to resolve problems Observe system functioning to verify correct operations and detect errors Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems Complete sales order tickets and submit for processing of client-requested transactions Record transactions accurately, and keep clients informed about transactions. Sales and Technical Consultant Sprint - Littleton, MA 11/2017 - 02/2019 Demonstrated strong communication skills when interacting with customers to build relationships and ensure satisfaction

Assisted customers with selecting merchandise based on individual needs and preferences Analyzed customer existing applications to properly guide on best options Troubleshoot issues on device-specific problems, network performance, and internet connectivity. Resolved conflicts between different operating systems or applications running on the same machine. Acton Boxborough Regional High School Acton, MA 05/2014 High School Diploma

Middlesex Community College Bedford, MA

Associate of Arts: Design

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