Customer Service Representative
Resume:
Komal
Milton, Ontario
**************@*****.***
Objective:
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and help me to achieve personal as well as organizational goal.
Education:
Post-graduate Certificate in Project Management (September 2022-April 2024), Algoma University, Brampton, ON, Canada.
Bachelor’s in Electronics and Communication Engineering(August 2011-April 2015), Maharishi Markandeshwar University, Ambala, India
Work Experience:
Customer Care Executive (February 2016- September 2018).
Providing backend support.
Handling queries, offering advice.
Maintained customer records and databases.
Collaborated with other departments to resolve customer issues.
Retail Supervisor at Zara (October2018- August 2019).
Provide guidance and support to team members.
Ensure excellent customer service is maintained.
Handle customer inquiries, complaints, and issues.
Monitor and analyze sales data and set sales targets.
Crew member at Tim Hortons (September 2022- May 2023).
Ensure proper food handling, storage, and hygiene practices.
Collaborate with team members to ensure smooth restaurant operations.
Security Guard at Links (October 2022- April 2023).
Conduct regular checks on the functionality and positioning of CCTV cameras.
Maintain accurate and thorough records of CCTV monitoring activities, including incident logs and video footage archives.
Monitor fire alarm systems and respond promptly to any activated alarms or alerts.
Assist in the implementation and enforcement of fire safety protocols and emergency evacuation procedures.
Skills:
Excellent communication and interpersonal skills.
Strong organizational skills.
Proficient in Microsoft Office Suite.
Ability to prioritize tasks and manage time effectively.
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