Customer Service Entry Level
Resume:
Azaziah Pile
Seeking entry-level opportunities to expand skills while facilitating company
growth. Dedicated worker with excellent communication, time management and computer skills.
Irvington, NJ 07111
***********@*****.***
EXPERIENCE
Target, Union Nj — Inbound Expert
July 2020 - PRESENT
● Logged unsellable products requiring donation or destruction due to damage or other issues.
● Organized storage areas to maximize movement and minimize labor.
● Maintained a clean work area that adhered to strict safety standards.
● Identified and reported inventory discrepancies to supervisor with recommendations for correction.
● Maintained dock security and monitored entries into and exits from receiving and other secure areas.
● Operated inventory management software and completed tasks using ERP applications.
● Routed received merchandise to proper storage areas according to product specifications.
● Maintained work areas and kept organized.
● Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicles.
● Unloaded and received incoming shipments, inspected packages for damage and routed packages to the next destination according to documentation.
● Put merchandise in the assigned area, added tags and secured larger pieces as required.
● Documented damaged, inaccurate or missing products and reported to management.
● Placed products and rotated stock per established standards.
● Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
● Received deliveries, scanned packages and updated orders in the internal database.
● Opened and inspected packages received and routed to merchandise stocking or requisitioning departments.
● Organized deliveries by sorting and stocking receivables
● Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
● Supported customer service goals and enhanced relations SKILLS
Calm and Professional Under
Pressure
Customer Service
Efficient and Detail-Oriented
Creative Problem Solving
Multitasking and
Prioritization
Microsoft Office
Strong Analytical and
Problem Solving Skills
Administrative and Office
Support
Time Management
Database Management
Computer Skills
Inventory Management
Team-Oriented and
Cooperative
Patient and Empathetic
Computer Proficiency
Teamwork and Collaboration
Verbal Communication
Remote Office Availability
through friendly, knowledgeable and positive communication.
● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
● Educated customers on special pricing opportunities and company offerings.
● Addressed inquiries, resolved customer issues and managed customer relations.
● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
● Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
● Maintained customer privacy and protected company operations by keeping information private and confidential.
● Followed policies and procedures to meet or exceed established performance requirements.
● Recommended and initiated product offerings to meet customer changing needs.
● Used collateral material and documents to share information about services, products and promotions.
● Explained benefits, features and recommendations to maximize client retention.
● Consulted with customers regarding needs and addressed concerns.
● Trained new hires on products and services, best practices and protocols to reduce process gaps.
EDUCATION
Irvington High School, Irvington Nj — High School Diploma September 2017 - June 2020
Essex County College, Newark Nj — Music
June 2020 - Present
Proactive Self-Starter
LANGUAGES
English
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