General Manager
Resume:
THOMAS LONG
267-***-**** adyufp@r.postjobfree.com
EDUCATION
St. Joseph’s University, Philadelphia, PA Cumulative GPA: 3.80
Master of Science in Criminal Justice, Concentration in Intelligence Analysis
-Precise, graduate-level Criminal Justice program with a concentration in Criminal Justice Intelligence Analysis, the construction and development of supporting bureaucracies, and the application of the Intelligence Process in a rapidly globalizing world
Temple University, Philadelphia, PA Cumulative GPA: 3.76
Bachelor of Arts in Criminal Justice
-All-encompassing, undergraduate Criminal Justice program with a focus on case law interpretation
and application through an immersive internship program
WORK EXPERIENCE
Forbes McKay American Legion Post 109 Windsor, CO
General Manager July 2022 to Present
Social organizer and employee supervisor responsible for building maintenance and the day to day operations of the bar and club
●Increased Facebook page traffic by 10-11% month over month and total followers by 15% through customer
messaging and daily event updates
●Implemented inventory and portion control systems that reduced waste and improved product retention rates
2-4% marginally
●Raised monthly sales an average of 8% year over year through implementation of basic customer service concepts
Saloon Restaurant Philadelphia, PA
Bartender March 2021 to May 2022
Philadelphia’s premier fine dining working experience requires a fine attention to detail and an innate ability
to multitask in fast paced conditions
●Performed comprehensive bartending duties in a fine dining environment that relied on meticulous preparation and dedication to management’s steps of service
●Entrusted with high priority details during events that involved elevated levels of professionalism and confidentiality
The Fillmore Philadelphia Philadelphia, PA
Bartender September 2015 to March 2020
Philadelphia’s preeminent live music and catering employment opportunity that required an uncanny ability to operate
in a loud, turbulent environment
●Performed comprehensive bartending duties in a high volume environment that routinely resulted in personal sales exceeding $1000/hour during guest service
●Entrusted with high priority details during events that involved elevated levels of professionalism and confidentiality
St. Benjamin Brewing Co. Philadelphia, PA
Asst. Manager/Bartender/Sales Representative/Tour Guide April 2016 to November 2018
Comprehensive brewery position that allowed for on-the-job technical learning while simultaneously leaning on situational
expertise acquired through decades of experience
●Performed basic service functions to ensure guest satisfaction
●Led tours through the brewhouse while engaging guests and answering inquiries
●Conducted off-premise beer tastings that require in-depth knowledge of products and history of the brewery
●Assisted in bottling and packaging of limited release beer styles
Winnie’s Le Bus Manayunk Philadelphia, PA
Assistant General Manager January 2015 to April 2016
High volume, fast paced management role that required high expenditures of time and energy on supervisory functions
●Supervised front of house staff during brunch, lunch, and dinner shifts that consistently produced up to $15,000 in sales
per shift and up to $250,000 monthly
●Executed weekly inventories and ordering for beer, wine, spirits, and dry goods
●Settled all server and bartender financial obligations at the end of the various shifts
●Responsible for all changes in POS system that also included employee time clock functions
●Assisted in the training of all new front of house staff with a particular focus on bartenders
Sugarhouse Casino Philadelphia, PA
Bartender January 2013 to December 2014
Unique service posting that emphasized strict adherence to state and local gaming and alcohol regulations
●Provided prompt and courteous service to Sugarhouse customers and settled financial transactions
●Provided beverages to 25 plus seat service area while attending to needs of up to four cocktail servers
●Routinely recognized for outstanding performance through awards such as employee of the month
EarthTech Solar Solutions, LLC Chalfont, PA
V.P. of Operations May 2011 to March 2013
Full service executive position that required intimate knowledge of all aspects of the solar industry from sales to installation
●Managed logistics and installation of solar related construction projects
●Presented informational material and project proposals to potential clients
●Resolved solar project complications and addressed all customer concerns
Philadelphia Pretrial Services Warrant Unit Philadelphia, PA
Warrant Investigator August 2010 to May 2011
Law enforcement shift work role that concentrated on apprehension of fugitives and monitoring of house arrest detainees
●Conducted administrative and field investigations in order to apprehend wanted individuals
●Performed site analysis to determine if locations are appropriate for convicted offenders to serve house arrest sentences
●Installed monitoring equipment for individuals sentenced to house arrest
●Transported wanted individuals apprehended during investigations to the county correctional facility
Philadelphia Pretrial Services Warrant Unit Philadelphia, PA
Bail Interviewer September 2009 to August 2010
Law enforcement administrative support team member that provided real time assistance to investigators
●Processed arrest information and complete relevant paperwork for wanted individuals
●Lodged detainer letters against individuals incarcerated in out-of-county correctional facilities
●Completed administrative investigations for officers conducting street interviews
●Logged dispositions of bench warrant hearings occuring at county facilities
VOLUNTEERING
Big Brothers and Big Sisters of Southeastern Pennsylvania, Big Brother, 2010 to 2018
B.J. Bond Memorial Fund, Founding Member/Volunteer, 2002 to 2015
The Leukemia and Lymphoma Society’s Team in Training Fundraising Program, Participant/Volunteer, 2006-2007
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