Lab Supervisor, Lab Manager, Production Manager, Process Improvement

NICHOLAS PLAGMAN (Nick)

Dunwoody, GA ***** • 404-***-**** • adyueu@r.postjobfree.com • LinkedIn.com/in/NickPlagman LAB LEAD/SUPERVISOR, LIMS IMPLEMENTATION, PROCESS IMPROVEMENT, PRODUCTION MANAGER Technologically adept and well-rounded professional with a comprehensive 10+ year career in the laboratory industry, soon to be Lean Six Sigma Green Belt certified, showcasing experience and expertise in operational efficiency and unparalleled productivity. Proactive problem solver with ability to relate to needs of both upper management and subordinates, build collaborative relationships, proactively resolve issues with strong focus on root-cause analysis, minimize waste and turnover, maximize cost- effectiveness, and dramatically increase productivity. High EQ leader with unwavering dedication who employs a combination of democratic, consultative, and pace-setting management styles, leveraging skills and vision to deliver game-changing solutions that reflect excellence in the following core competencies:

Testing & Troubleshooting High Complexity Molecular Standard Operating Procedure Process Efficiency Continuous Improvement Lean Six Sigma Performance Management CLIA Training & Mentoring Procurement & Purchasing Quality Assurance & Quality Control Computer Expert HIPAA OHSA Root-Cause Analysis GLP SQL Agile LIMS Scheduling HL7 Inventory Benchwork RELEVANT EXPERIENCE

IT CONSULTANT, CAPPAI DESIGNS 2022 - PRESENT

Design, build, and manage cutting-edge online order form to foster procedural fluidity, process streamlining and customer satisfaction.

• Track and analyze voluminous sales data; organize, update, store, interpret, and disseminate important information and clearly communicate critical missives and key messaging across team, departmental, business, organizational, and geographic lines. LIMS IMPLEMENTATION SPECIALIST, SUNQUEST 2018 – 2023 Facilitated establishment of clearly defined deliverables, in scope execution, documentation, changes, and lessons learned, to effectively drive continuous improvement, morale, and service delivery excellence.

• Gathered highly-customized laboratory requirements (on-site & remote), designed complex workflows, and assisted development teams during product lifecycle; performed end-user troubleshooting to promote seamless experience.

• Motivated, trained, coached and mentored team; created knowledge content for customers and collaborated with multiple departments and product teams, both internal and external.

• Achieved high levels of customer satisfaction by skillfully coordinating competing priorities and devising and executing strategies to meet schedules, budgets, and on-site logistics requirements Served as tactical point of contact for clients.

QUALITY ENGINEER ASSOCIATE, NEWELL-RUBBERMAID 2018

• In the Sharpie testing lab; completed 7-week projects in 2-3 days. E-COMMERCE SELLER, SELF-EMPLOYED 2017

• Sold 2,923 landscape lights and accessories (with up to 900% markup) without a single return. LAB MANAGER, PRODUCTION MANAGER, DUNWOODY LABS 2015 – 2016 Earned Prestigious “Employee of the Year” Award, managed a staff of 8 and ran daily lab operations; directed and managed LIMS design and integration, wrote SOPs, established and performed QA/QC, handled purchasing and staff scheduling and performance management.

• Redesigned all test reports and managed all reporting and quality control.

• Launched and ran Pharmacogenetics department – designed and integrated its extremely efficient LIMS workflow, wrote SOPs, and did all validation and patient testing.

• Redesigned and performed accessioning and ELISA and IgG/E sensitivity assays. MOLECULAR TECHNICIAN, LEAD MEDICAL NEUROGENETICS 2014 – 2015

• Reduced sequencing TAT from 7-12 days to 1-day.

• Supervised and instructed techs; trained new hires, reorganized and managed molecular lab's inventory, eliminated shortages.

• Took over all manual and automated DNA sequencing, and performed all lab maintenance that had previously been performed by a staff of 6.

2009 – 2014: graduate school followed by move to LA for writing comedy and producing animations. ADDITIONAL RELEVANT EXPERIENCE (2006 – 09)

EMORY UNIVERSITY DEPARTMENT OF HUMAN GENETICS, Atlanta, GA PCR Specialist in Clinical Lab (incl. DNA sequencing, DNA purification, PCR) METAMETRIX, Duluth, GA

PCR Technician in Clinical Lab (incl. ELISA, Spectrophotometry, PCR) EMORY UNIVERSITY DEPARTMENT OF PATHOLOGY, Atlanta, GA Research Specialist (incl. PBMC Isolation, BSL-3, Flow Cytometry, RNA Extraction, RT RT-PCR) ST. JOSEPH'S RESEARCH INSTITUTE, Norcross, GA

Laboratory Consultant (incl. FDA testing, rats)

EMORY UNIVERSITY DEPARTMENT OF CELL BIOLOGY, Atlanta, GA Research Specialist/Lab Technician (incl. PCR, genotyping, mouse handling) EDUCATION

Birmingham-Southern College Birmingham, AL

Bachelor of Science (BS), Biology, cum laude (GPA: 3.63) 2005 Presidential Honors Scholarship, Teacher’s Assistant September 2003 – May 2004 University of Georgia Athens, GA

Master of Arts (MA), Telecommunications, cum laude (GPA: 3.60) 2011 Teacher’s Assistant, September 2010 – May 2011

General Assembly Atlanta, GA

Web Development Boot Camp 2017

Emory Lean Six Sigma Green Belt Atlanta, GA

Began July 1, 2023; will be completed end of August 2023 2023

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