Customer Service Representative

Caryn Short

**** * ******** *

Davenport Iowa ***04

************@*****.***

319-***-****

I’m seeking a position that will allow me to utilize my communication and interpersonal skills

HWH Corporation

9/2021 – 10/2022

I answer incoming call helping dealership or customers answer questions about ordering part to setting them up for technical service. I answer about 90 plus calls

Medix

1/21-8/21

I took inbound calls helping customer on there retirement, annuity and life insurance policy to help create profile to reset password to check balance

Thomas L Cardella

7/2020-1/2021

I took inbound calls helping customer register their new lawn mower to helping diagnose problems with there lawn mowers if they need take to dealership to help customer find parts

Medix

2/2020 6/2020

I took Inbound calls helping customer reset password to create online profile

Mass Markets 07/2019 to 01/2020

Sales Professional

I’m responsible for making outbound sales calls to customers that they need to sign up for a subscription of a streaming video service.

I’m also responsible for taking inbound calls from customers that have questions about the service and want to add on other features.

Linn Star Transfer 08/2018 – 03/2019

Delivery Scheduling Technician

I was responsible for handling inquiries from customers about the delivery and set up of their appliances.

I was responsible for assisting customers in the rescheduling of missed delivery appointments.

I was responsible for answering calls from customers that needed to have service on their appliances.

I was responsible in completing daily follow, up not limited to the return of emails, but also voicemails.

Robert Half Technologies 3/18/2018 – 6/18/18

Back Office Assistant

I was responsible for completing bankruptcy paperwork for attorneys.

I was responsible for making phone calls to clients and taking inbound calls.

General Dynamics 10/2017 – 03/2018

Customer Service Representative

I was responsible for taking inbound phone calls with questions about their defaulted student loans.

I was responsible for assisting customers in setting up their payment plans.

I was responsible in assisting customers in making payments towards their payment plans.

Aerotek 04/2017 – 09/2017

Customer Service Representative

I was responsible for assisting family members with the processing of the insurance policies of those loved ones that were recently deceased.

I was responsible for answering any questions that may arise about a family members insurance policy.

General Dynamics 11/2016 – 04/2017

Customer Service Representative

I was responsible for taking inbound telephone calls requesting information about the health insurance marketplace.

I was responsible for assisting in the completion of applications for the health insurance marketplace.

Thomas L Cardella 06/2014 – 11/2016

Telephone Sales Professional

I was responsible for taking inbound telephone calls offering information about credit card protection.

I was responsible for conveying the importance of having credit card protection.

I was responsible for processing customer applications for credit card protection.

References are available upon request.

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