Customer Service Accounts Payable
Resume:
Donna Williams
** * **** ***** **** S Drive, Apt. #D
Indianapolis, IN. 46208
*************@*****.***
Objective: Currently seeking long-term stability in Full-Time/Permanent positions with excellent benefits for retirement; to expand overall skills necessary to add to my 25+ years of working experience. EDUCATION:
1994- 1998 Horace Mann High School (Gary, Indiana) Diploma Received 1998- 2000 Purdue Calumet University- Business & Management Program 2016- 2018 Online Courses with (NEC) New England College, Business BA Program 2006- 2012 JWA Boys & Girls Club Member/Parental Volunteer/Summer Mentor; OSHA/CPR Certified 2005- 2006 Heavenly Beauty School (Kansas City, Missouri) Cosmetology Licensed Received PROFESSIONAL EXPERIENCE:
* 20+ years of excellent customer service experience providing empathy while problem solving
* 5+ years of remote experience contracting with third-party vendors; accounts payable
* Leadership goal orientated; works very well with others while paying close attention to details
* Utilizes critical and analytical thinking skills, very dependable; well organized
* Very strong written and verbal communication skills with extreme knowledge of multiple software programs
(Microsoft Office, Word, Excell, Access, Doc-Link, Lotus Notes; Outlook) * Invoice processing, Scheduling Expert; exited to learn new skills and procedures 2018- Currently (REMOTE) Weezlink, LLC., third-party contractor/vendor online customer service calls for the Arise Digital Solutions Platform; currently servicing ADT Security Billing Department resolving outstanding balances due while connecting others with multiple Fortune500 companies to work-from-home. We provide coaching, virtual learning courses for training, Invoicing; Accounts Payable while resolving vendor service/contract issues and disputes servicing our downtown Indianapolis community. AriseSolutions.com
2015-2018 Customer Service Rep- NexRep.com Indianapolis, IN
(REMOTE) Third-party contractor answered customer service calls regarding delivery accounts, processed credits payments, refunds, canceled orders, maintained credit memos, distributed mail; resolved multiple vendors issues 2015-2017 Government Medical Benefits Rep.- MD Wise/Volt Services Indianapolis, IN Answered doctors & patient calls and questions regarding Medicaid/Medicare Health Insurance coverage, maintained provider relationships, obtained (Special Procedures) pre-authorization, verified referrals; provided customer service to members 2013- 2015 Licensed Home Healthcare Aid- (ISS) Individual Support Services Noblesville, IN Provided private duty homecare assistance for the elderly, assisted with mobility, issued medications, ran errands, appointment setting/reminders, transportation, etc.
2012- 2016 Customer Service Rep- Stericycle/Volt Services Indianapolis, IN Provided customer service answering in-bound calls for GE recalled appliances, verified accounts warranty info; scheduled and rescheduled technician repairs
2006 - 2012 Licensed Cosmetologist- Tony's Salon Gary, IN Greeted/Managed duties while providing customer service, advised clients, scheduling, sold products, maintained client relations, advertised/marketed discounts, handled cash, processed credit transactions, prepared bank deposits, answered public inquires; consulted customers’ specialized requirements 1999- 2006 Medical Receptionist- Allergy Associates Indianapolis, IN Greeted patients, maintained patient information, verified referrals and insurance info while checking patients IN/OUT, scheduled appointments, collected payments, recorded messages; routed 15-25 switchboard lines 1997- 1999 Medical Receptionist- Hammond Clinic Hammond, IN Greeted patients, maintained medical records, checked patients IN’OUT; scheduled appointments References Available Upon Request
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