Customer Service Front Desk

Sharon Townsend

**** ***** ***** *****

Memphis, TN 38128

901-***-****

******************@*****.***

My customer service experience spans well over 30 years. Throughout the years I have had the greatest opportunities to professionally contribute my respectable customer service, reliable character, and great stewardship for employers which aligned with the companies’ core values. With giving the opportunity, it would be an honor to speak with you to share my great experiences and how they could align with your company’s expectations and core values.

EXPERIENCES:

Baptist Memorial Hospital East: Outpatient Representative (September 2019-Current)

Perform outpatient registration with patients prior to their procedures/tests

Assist pre-registration team with making phone calls prior to appointments to register patients via phone

Assist front desk with patient check-ins, answer multi-line phone system, and other front desk duties

Create add-on outpatient appointments: labs and x-rays only

Imaging: scanning/uploading medical documents, state ids, and insurance cards

Provide excellent customer service to every patient, guest, and colleague at all times

CitiTrends: Supervisor (September 2013-2019)

Supervised a staff of 10 employees

Maintained daily store inventory checks

Interacted with corporate office discussing sales strategies to increase store sales

-Greatest achievement under my supervision for my team and myself was being recognized by corporate office and upper management for grossing over 1 million dollars in sales revenue

New employee training

Payroll

Resolved customer complaints

Claire’s: Supervisor (October 2000-September 2013)

Supervised a staff of 8 people

Managed overall function of the store

Oversaw quality customer service and handled resolutions from customers and staff

-Greatest recognition was being recognized for our quality customer service and sales

Monitored daily store inventory

Handle bank deposit drop-offs

Payroll

Performed new hire interviews/hiring process

EDUCATION: 1992-Graduated HSDiploma, Treadwell High School

-I was affiliated with many activities: basketball, track, softball, & volleyball

SKILL SETS/QUALIFICATIONS

Types 45 wpm

10-Key

Proficient in MS/Word/Excel

Team Player

Motivator

Goal-oriented

Quick Learner

Reliable

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