Tiana Grant

**** ******** ***.

St. Louis, Mo. **121

314-***-****

adyudi@r.postjobfree.com

OBJECTIVE: To obtain the position of Customer Relations Specialist where I can use these skills to be an asset to your company.

EMPLOYMENT

Washington University / Siteman Cancer Center

May 2022 -Present

Patient registration, verify insurance for billing purposes, scheduling add on and walk in appointments from multiple locations

Mercy Hospital (K-Force) June 2021 – September 2021

Centralized Scheduling

Receive incoming call from patients to schedule upcoming medical procedures and update patient information for accuracy.

Washington University (K-Force) April 2021 – May 2021

Data Processing

Verify data for incoming student Covid testing and processing confidential information for

accuracy

American Water Resources April 2015 – March 2021

Customer Service Representative

Receive a heavy volume of incoming phone calls from customers for home protection products

Upsell products and services to existing customers

Retain customers in existing protection plans

Research accounts for proper billing of payments and or refunds

Dispatched contractors for home and commercial repairs

Golden Realty October 2014 – March 2015

Office Assistant

Answer multi line phone system, faxed sale contracts, filed and posted rental agreements

Prepare excel spread sheets for the agents with the daily home showings

Schedule appointments with vendors for appraisals, inspection and cleanouts

Electro Savings Credit Union November 2013-June 2014

Loan Counselor Clerk

Assist loan counselors with the posting of delinquent loan payments for credit union members

Prepare weekly and monthly postings of debit and credit transactions

Posting of commission and sale proceeds from vehicle sales and warranty invoices

Review and post attorney and trustee payments to general ledger accounts

Research delinquent account for correct billing

National Asset Recovery Services September 2009 – January 2013

Collection Customer Service Representative

Managed a team of 6 for a credit card projects out of the area which decreased delinquencies by 25% over a 6 month period

Made outgoing calls to customers who were 60 days or more delinquent on their home mortgage payments

Successfully negotiated settlement options that delivered 80% to National Assets Recovery

Caci April 2008-Jan 2009

Collection Customer Service Representative

Received incoming calls for 1st party collections on past due credit cards and negotiated repayment options

Outgoing phone calls for past due delinquencies 30 days or more

Mattress Giant Nov 1997-Mar 2007

Regional Coordinator

Sales team support for the Midwest retail locations which included Chicago, Minnesota and St. Louis area

Processed refunds, returns and followed up with customers on complaints and or dissatisfaction with products or services

Worked directly with manufacturer representatives on consumer warranties and distribution

Full resolution to customer service issues from retail sales

EDUCATION

Southwest High School / St. Louis, MO / Diploma

O’Fallon Tech / St. Louis, MO / Diploma-Data Processing

ADDITONAL INFORMATION/ REFERENCES ON REQUEST

Contact this candidate