Customer Service Call Center
Resume:
Contact
Education
Phone
****@*************.***
Long Beach, Ca. 90814
Address
Mark Kauffman
I f y o u c a n d r e a m i t, I c a n b u i l d i t Throughout my 30 year career, I have developed and managed marketing teams, customer service call centers both in the US and abroad, and I have had to wear many hats as an entrepreneur which gives me a distinct advantage of being able to see the big picture for the company. Experience
• IT Moderator and administered Zoom training
classes for Osha and Cal Osha
• Handled IT and connection issues for students
• Setup and administered breakout rooms and
Polls/Quizzes
• Founded UP Creative Inc. to develop innovative and customized software platforms for companies and organizations globally
• Established Call Center business operations in California, Utah, Philippines, and India
• Managed development teams in US, India, and the Philippines
• Lead Customer service department and overseas call centers
• Partnered with the CMO of Century 21 to develop a customer service program to 50K affiliates
Admin / Co-host
Founder/CTO
2022-2023
2012-2022
Chabot Los Positas Community College OSHA Training UP Creative, Inc. • Long Beach, Ca.
California State University Long Beach
High School Diploma
1986
Call Center Managment
Cloud Based Solutions
SaaS
Customer Service
Marketing
Sales
English
Expertise
Language
• Created digital distribution programs for entertainment industry
• Prime Vendor contracts with both Warner and Disney
• Managed development teams in US, India, and the Philippines 1992-2012
Media Imaging Company • North Hollywood, Ca.
President
1991
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