Customer Service Shift Manager

Summer L. Levy

(***)- ***-**** **********@*****.***

SKILLS

●3+ Years of experience with POS Software (Point of sale systems) and managed over 50+ employees on the software to accurately store orders and document profitability.

●Diagnosed and resolved technical issues developing from POS softwares by guiding users through step-by-step solutions.

●8+ Years of experience with basic computer skills.

●5+ Years of experience with Microsoft Word, Excel, and Powerpoint.

●Leveraged training and mentoring skills to lead high-performing teams by increasing awareness of company-specific policies, procedures, compliance guidelines and to drive cost-saving improvements.

●Increases health and safety management by ensuring employees are made aware of regulatory compliance measures, onboarding safety, and following company guidelines to maintain and/ or increase cleanliness.

●Demonstrates excellent customer service skills by providing assistance and marketing a positive environment and getting customers to return back.

●Excellent in working in fast- paced and high pressure environments.

●Proficient in completing tasks while demonstrating thorough concern in all circumstances.

WORK EXPERIENCE

Market Strategies International

Nashville, TN

Research Interviewer (Fulltime 40hrs/wk)

August 2018 - November 2018

●Conducted in depth interviews to customers to gather data on products services from various brands and stakeholders, to enhance customer experiences and inspire product innovation.

●Compiled accurate reports and input with 12,000 units of sensitive data from structured questionnaires while maintaining participant confidentiality and data management.

●Engaged in 2-5 minutes phone calls while averaging at least 15+ completed surveys per hour through the interview process.

●Proacvtiely memorized over 25 company products and services.

●Supported new teammates as the incoming research team grew from 6 interviewers to 15+ new interviewers on company- specific policies, procedures, and compliance guidelines and assisted them as they incorporated their own assets into the company.

●Achieved a 85% monthly completion rate among targeted audiences aging from 18 to 65 years old.

Wingstop

Nashville, TN

Supervisor (Fulltime 40-50hrs/wk)

October 2018 - February 2020

●Achieved excellent satisfactory customer service which resulted in being promoted to supervisor in less than 90 days of employment.

●Oversaw daily operations of the store while providing exceptional customer service and proactively managing front and back of the house teams.

●Welcomed all guests and completed over 300 orders per shift while multitasking and handling payments using 2 POS systems.

●Delegated daily duties, assigned tasks, expedited and followed up with staff on serving all guests in between 5-15 minute time frames throughout all shifts while keeping the store clean.

●Enhanced customer service by training 20+ new hires on welcoming guests, following up with orders/ deliveries, food preparation and analyzing customer preferences to provide recommendations

●Managed food and fryer temperatures to maintain food and safety handling standards.

●Calculated daily waste and implemented a way to minimize remains by 30% while reducing spillage, monitoring inventory control, and donating leftovers to the less fortunate.

●Minimized the amount of dissatisfied customers by de escalating situations resulting in 100% satisfaction

McDonald’s

Nashville, TN

Shift Manager (Fulltime 40-50hrs/wk)

October 2019 - July 2021

●Performed food safety, sanitation, and assisted crew members by serving food and drinks to achieve daily performances during peak hours with drive-thru rates as low as 3 minutes per vehicle.

●Build rapport with customers resulting in a customer survey satisfaction improvement by 35%

●Utilized 4+ POS systems to process 100+ orders per shift while ensuring a $0 cash discrepancy

●Bestowed a Servsafe certification and managed the grill station by preparing raw food materials to cook over 30 menu items to serve 1000 guests per shift.

●Executed 60- 80 front counter and drive-thrus orders per hour to ensure minimal customer wait times.

●Upheld all local COVID-19 safety protocols including increased sanitation, enforcing mask policies and ensuring a limited capacity.

●Intervened with disgruntled customers through effective listening, patience, and proper resolutions resulting in 100% customer satisfaction.

●Managed accurate inventory counts for 85+ items by counting stock and identifying any discrepancies.

Amazon Fulfillment Center

Stone Mountain, GA

FC Associate (Fulltime 40hrs-60hrs/wk)

July 2021- Present

●Transported, sorted, organized, labeled, and processed over 5,000 items of daily inventory while constantly changing shipment schedules and delivery times.

●Operated a forklift to safely transport heavy and fragile merchandise throughout a 640,000 square foot facility.

●Perform daily quality checks of inventory, ensuring damaged items were reported and removed from inspection.

●Assembled and packed 1000+ boxes and jiffy envelopes per shift, carefully following company’s policies and procedures.

●Ensures that adequate stock levels are being maintained while shipping containers, workstations, floors, and equipment are constantly being sanitized.

●Lifts and transports items up to 50 pounds and stand and walk within 10-12 hour time frames during shift and/overtime hours.

●Checking each product to ensure that barcodes are identified, able to scan, properly sealed, and prepared for shipping and handling.

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