Customer Service Business Development

Maya Calder

**** ***** **, ********, **. ***** 202-***-**** **********@*****.***

WORK EXPERIENCE

Embrace Home Loans, Annapolis MD February 2022-June 2023 Business Development Associate

● Reviewed and categorized consumers' personal income and asset documents for loan qualification, reported to managers on consumer’s needed requirements and coordinated meetings and events for company exposure and created agent relationships. Coordinating meetings to discuss best marketing practices to increase revenue

Summit Retail Solutions Inc., Hyattsville MD September 2021-February2022 Brand Ambassador

● Increased exposure of company products and generated higher revenue for partnered companies. Direct contact with customers to create more sales and drive revenue growth for global brands while using advertising methods. Formulated and advised effective strategies to attract consumers. Documented a sales report for each contract

LeafGuard, Beltsville MD May 2020- August 2021

Sales Representative

● Provided customer support to consumers who need assistance with home repair, kept a record of consumers information, created contracts for repair specialists to work, tracked appointments dates for repairs and created invoices for consumer payment. EDUCATION

Appalachian State University, Boone NC Date of Graduation: May 2021 Bachelor of Arts in Political Science, Minor: Sociology Concentration: Public Administration

● Honors and Awards: Dean’s List

● Relevant Coursework: American National Government and Politics, Public Speaking, Information Technology in Organization, International Politics and Foreign Policy, Constitutional Law, Thinking Through Communication, Principles of Microeconomic, Computer Information System (Excel)

● Research Projects/Interest: Public organizations’ relationships with citizens, organized interests, elected officials, legal institutions, private for-profit and not-for-profit organizations and other public organizations and decision making and leadership in public organizations.

● GPA: 3.12

VOLUNTEER EXPERIENCE

Hunger Coalition, Boone NC November 2018 - 2021

Food Service Worker

● Worked with a team to prepare and serve meals throughout the day for the homeless.

● Unpacked and organized packaged meals in the appropriate section Maya Calder

7717 Oxman Rd, Landover, MD. 20785 202-***-**** **********@*****.***

● Document consumers name and the number of meals given out each day Skills

● Customer Service

● Communicates well verbally and in writing

with co-workers and customers

● Sales

● Problem-solving

● Great time management and sense of

urgency

● Takes initiative and adapts to changes

quickly

● Communication and Public Speaking

● Highly organized, detail oriented

● Microsoft Office

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