Customer Service Call Center
Resume:
Bethany Via
Freeport, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Caseworker
ROI Call Center Solutions - Texas
October 2021 to November 2021
• Review participants applications
• Navigate and use many different web pages and or apps at the same time
• Cross-reference information provided by participants match the information entered on participants application
• verify documents provided are from the list of approved documents
• Make outbound calls to either request documents, or verify the information by a verbal approval
• Notify participants of any tasks set for the
• Update the status of participants case
In Home Health Caregiver
Private Family - Lake Jackson, TX
May 2017 to March 2020
• Provided live-in home health care services to an elderly couple in their home
• Housekeeping, cooking, grocery shopping, transportation for all errands
• Assisted with personal hygiene and daily medications
• Decluttered years of hoarding in couple's home in preparation to sale Stocker/Cashier
Dollar General - Freeport, TX
February 2016 to February 2017
• Unload and sort grocery truck orders
• Stock all merchandise on sales floors
• Cashier and customer service
Education
High School Diploma
Brazoswood High School - Clute, TX
August 1996 to May 2000
Skills
• Caregiving
• Cleaning
• Home care
• Customer service
• Caregiving
• Home health care
• Computer skills
• Food service
• Microsoft Office
• Childcare
• Retail sales
• Organizational Skills
• Senior Care
• Vital Signs
• Stocking
• Food Preparation
• Sales
• Microsoft Word
• Laundry
• Cashiering
• Meal Preparation
• Cooking
• POS
• Serving
Assessments
Home health aide skills — Proficient
September 2021
Providing care to patients in a home setting
Full results: Proficient
Delivery driver — Proficient
November 2021
Interpreting instructions or signs and solving problems Full results: Proficient
Retail customer service — Proficient
November 2021
Responding to customer situations in a retail setting Full results: Proficient
Front desk agent (hotel) — Proficient
December 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Expert
December 2021
Demonstrating customer service skills in a call center setting Full results: Expert
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Proficient
December 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Scheduling — Proficient
December 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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