Customer Service Representative

MONIQUE L BENJAMIN

**** ******** ** ************, ** 28546

Cell: 984-***-****

**.*******@*****.***

Summary

Optimistic and organize customer service professional with excellent attention to detail. Adaptable with capabilities to perform individual responsibilities. Outstanding ability to courteously interact with customers, maintain positive employee relationships, and adhere to company standards. Confident in problem solving and eager to accomplish goals.

Skills

Calculator

Client

Phone Etiquette

Contact Centers

Documentation

Marketing

Organizing

Time Management

Networking

Inbound and outbound calling

Customer Service

Troubleshooting

Call center experience

Customer relations

Data Entry

Technical Support

Experience

Customer Service Associate, 05/2016 06/2017

One Touch Direct Tampa, FL

Reviewed account and service histories to identify trends and issues.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Documented conversations with customers to track requests, problems and solutions.

Educated customers on special pricing opportunities and company offerings.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Managed accurate and adequate cash stock and inventory balances.

Exceeded team goals and collaborated with staff to implement customer service initiatives.

Consulted with customers to determine best methods to resolve service and billing issues.

Customer Service Representative, 01/2014 02/2016

Contact US Communications Tampa, FL

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Reviewed account and service histories to identify trends and issues.

Created and implemented process improvements to reduce workloads and bolster callback efficiency.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems and solutions.

Educated customers on special pricing opportunities and company offerings.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Education and Training

06/2010 Dunnellon High School Dunnellon, FL

High School Diploma

College of Central Florida Ocala, FL

Some College (No Degree) Veterinarian Assisting

References

REFERENCE

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