Customer Service Representative

Brenda Gosselin

Phone: 774-***-**** ** Elm Street

**************@*****.*** Whitinsville, MA 01588

Executive Profile

Talented and enthusiastic with over 30 years of banking, management and supervisory experience. Continually promoted and assigned increasing responsibility to successful goal setting, program monitoring, and accomplishments. Proven abilities in organizing management workflow and utilizing a proactive approach to problem solving.

Skills

Communication Skills

Problem Solver

Creative Thinker

Relationship and Team Management

Professional Background

Senior Customer Service Representative 2003 to 2022

Savers Bank . Uxbridge, MA

oFirst point of contact for new and existing customers for all banking needs,

oOpening accounts, IRA’s and CD’s.

oResponsible for Daily Balance.

oTrainer of new Universal Bankers.

oTop Referrer to Investment Services – 2017

oTop Mortgage Referrer for all six branches - 2019

Customer Service Desk Manager 1993 to 2003

Shaw’s Supermarket Whitinsville, MA

oResponsible for anticipating needs and addressing them through proactive staffing, and training.

oGuide new employees’ orientation and supervise employee training.

oTrained supervisors on the proper administration of company programs.

oProvided support for documentation and coaching conversations with hourly associates.

oHandle of all cashflow in and out of the store – balancing drawers.

Education

Notary Public

2019

Becker College Worcester, MA

Graduated 2013 Bachelor’s Degree - Business

Hopkinton High School Hopkinton, MA

Graduated 1979 High School Diploma in Business

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