It Support Customer Service
Resume:
Gary Ginthner
Corona, CA
adyu3s@r.postjobfree.com
SUMMARY
Professional with over 10 years of experience in IT and customer support positions. Highly motivated tech savvy professional in fast paced environments. Extensive experience supporting senior consultants in high-profile technology projects.. Participating in technology projects, technical sales, and regional management IT related projects.
SKILLS
IT Support IT Installation ATM machines Troubleshooting ATM security Window XP Windows 7 Windows 8/10 MAC, imac, mac tablets books and POS/ Google IT Support Certification Cable Management Computer Re imaging Remote IT support F2F support Hardware Installation Desktops Laptops Networking SNOW Electro-Mechanical support Experience with all Microsoft applications Microsoft Office Public Relations Sales Bilingual fluent in English and Spanish
Certificates:
Google Technical Support Fundamentals Certificate
Los Angeles County Certificate, Gubernatorial Recall Election Vote Center Certificate
Certificate API Work Safe Certificate
Harrasment Cert
Safety and Osha Certificate
Security Achievement Certificate
Many training diplomas for Apple and Samsung
WORK EXPERIENCE
Field Technician (Part-Time)
Partners Tech Services
Jan 2016 – Currently
Visiting H&M Department stores across Southern California to: Prepare/stage POS hardware and software for deployment.
Installed, configured, and troubleshoot POS system hardware, network devices, and other peripherals.
Responded to tickets through ticketing system, on-site and remote support for POS system related issues.
Responsible for the tracking and accurately documenting instances of hardware failure, repair, installation, and removal. (Laptops, Desktops and Windows computers)
Software Upgrade: XP, Windows 7, Windows 8/10 Troubleshooting, Diagnosis.
Installed Anti-theft devices, NFC Upgrades, cabling and storage inventory for Diebold.
Swapping, deployment, networking PC's, processors, switches, audio equipment and Printer Install.
Lead Field Technician (Part-Time)
Smart Source
2015 – Currently
Team lead for refresh in Chase Banks, department stores, and offices.
Trained technicians on assembly, configuration, and network connection of all hardware.
Systems Upgrades ATM's, Hardware install (PC, desktops, Card Reader, Printer, Touch Screen, iPad and tablets, laptops and other devices.)
Re imaging Windows computers and laptops for employees.
Software configuration and installation.
Field Technician (Part-Time)
Outsource
2019 – Currently
Successfully completed a contract to install A/V for many schools in Orange County.
Cabled, configured controller and mirroring both projectors and TVs in hundreds of classrooms.
Cabling data and trimming for apartment complex. Reading plans, updating information about the install and labelling lines to each apartment.
Field Service Engineer
Norwin Technologies & CDW
Sept 2022 - Nov 2022
Niagara Bottling Company that is building new plants across the U.S. Short term contract to assist in the supervision of the IT Datacom installation of all owners supplied infrastructure equipment as outlined in the scope of work. Including inventory and separation of equipment that will be used in two plants, reimaging windows, computers, and laptops, and preparing them for installation.
Laboratory Field Technician
Mesa Labs Inc. Sept.
2021 - 2022
A continuous monitoring service, across the U.S.A. Travelling by car or air to different laboratories, pharmacies, clinics, public and military hospitals.
Responsible for performing full installations, maintenance, routine and/or emergency service on their centralized monitoring systems.
Calibrating sensors and probes attached to their laboratory refrigerators, incubators, water baths and freezers. Using many kinds of software, to input the information. Installing and testing alarm lamps and access points and making sure they are communicating with each other.
Preparing and filling out documents, protocols, and certificates for the customer, advising the client on how they continue to get support going forward.
Lead Field Technician
California Gubernatorial Recall Election, Login Consulting Services INC.
Oct 2020 - Sep 2022
1.Succesfully completed AT&T for many 2 week projects, installing ePollbook voting devices and connective equipment.
2.Traveled to multiple locations within the County of Los Angeles and plugged in a CradlePoint router, and ePollbook voting iPad device to connect it to the Network.
3.Trained teams of 6-10 technicians on cable management for printer and iPad configuration and connection.
4.Verified with the NOC that it’s up and running
Field Service Engineer
Nautilus Hyosung America, Inc.
Nov 2020 - Jan 2021
Responsible for the service and maintenance of Automated Teller Machines (ATMs) located in several service areas.
Installation, repair, software loading and maintenance of ATMs or other products in a defined territory.
Managed spare parts and follow all inventory processes.
Provided an extraordinary customer service experience to our customers meeting their service obligation and demands.
Lead Implementation Analyst
People Make Us
Mar 2020 - May 2020
Led teams of 8-15 technicians to support for all DMV offices in Central and Southern California.
Trained and oversaw technicians on installation of payment devices.
Validated that the installation of the payment devices at each DMV office is successfully executed, functional.
After education on the hardware, software, and cabling components, and with appropriate check-lists, this role involved auditing the work done by the installers.
Identified and monitored issues, documented lessons learned, and advised the client on how they continue to get support going forward.
Field Technician
Thor, Inc.
Oct 2019 – Jan 2020
Field technician for CEThomas a company that provides trusted service and construction for Major Oil Companies, and the Retail, Industrial and Commercial Industries.
Contracted to program POS systems in Chevron Stations for their Loyalty program across the state of CA. Including surveys to find out if they are compliant.
Installed routers, thermal printers, and programming them as well.
Educated the customer on the changes of the Rewards program.
Install Technician
NuCO2
July 2019 – Aug 2019
Visited many companies to explain and install monitors, sensors and central units to detect CO2 leaks for this national provider for the restaurant and hospitality industry.
ADT Security Advisor and Install Technician
Defenders
Dec 2018 – Oct 2019
Serviced electronic security, fire, access control, CCTV systems, and related security products.
Serviced / Installed security system components, hardware, firmware, and software.
Educated customer how to use and access system from mobile phone app.
Lead Field Marketing Representative
Samsung Appliances, AMS Retail Solutions
Sep 2017 – Nov 2018
Territory Accounts Manager
DTW Downtown Wholesalers, CA.
Oct 2015 – Feb 2016
Provided water supply needs for distributors and retailers.
Worked from a home office and reported directly to my VP.
Closed sales across the U.S, Canada, and Mexico.
Acquired new clients and prospecting for new businesses in Inland Empire and Orange County.
Field Manager/Brand Ambassador
20/20 Companies
July 2011 – Jan 2016
EDUCATION
Mechanical Engineering, Tourism
Pasadena City College
High School
Edron, British Academy.
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