Full Time Customer Service

Kranthi Kumar Gurram,

#** ***** ***** **.

Brampton, Ontario, L6R 1E9, Canada.

Phone No: +1-437-***-****.

*************.**@*****.***

Objective:

Dedicated and detail-oriented professional with a strong background in unloading, inspecting, and managing inventory, as well as processing returns and restocking activities. Seeking a position where I can contribute my skills to ensure accurate inventory management and exceptional customer service.

Work Experience:

Inventory Specialist

[Genpact Private limited] – [Hyderabad]

[11-01-2020]

- Successfully unloaded and matched products from shipments to purchase orders, ensuring accurate inventory records and minimizing discrepancies.

- Conducted thorough inspections, sorting, counting, and verification of inventory to maintain product quality standards and data accuracy.

- Efficiently staged products for put-away activities, optimizing warehouse organization and accessibility.

- Collaborated with cross-functional teams to process customer returns, managing credits, and ensuring a smooth return experience.

- Expertly sorted and controlled inventory for restocking, return to vendor, or liquidation, minimizing loss and maximizing recovery.

- Played a key role in inspecting and preparing inventory for restocking, maintaining a consistent supply of products for customers.

- Utilized inventory management systems to accurately document product movements, updates, and adjustments.

- Demonstrated exceptional attention to detail in putting away inventory into corresponding locations, enhancing warehouse efficiency.

Technical Skills:

Platforms

Sales force End User,AAAD,IBM MainFrames,MS Office and outlook, Google I Cloud, Tableau(filters and downloading Reports),MS access

IT issues

CRM support Tickets Raising, IT Issue Tickets Raising

Languages

MS SQL server Basics understanding

Skills:

- Inventory Management

- Unloading and Staging

- Product Inspection and Verification

- Purchase Order Matching

- Returns Processing

- Warehouse Organization

- Data Entry and Documentation

- Cross-Functional Collaboration

- Inventory Management Systems

- Attention to Detail

Education:

Course

University

College/School

Year of Passing

GPA

M. pharmacy

JNTUH Hyderabad

Vijay college of Pharmacy,Nizamabad

2014

3.12%

Degree in Pharmacy

JNTUH Hyderabad

Vignan institute of Pharmaceutical sciences, Hyderabad

2012

2.56%

Languages Known: English,Hindi.Telugu

Declaration:

I declare that the information given above is true to the best of my knowledge and belief.

Name: Kranthi Kumar Gurram

Phone No:+1-437-***-****

E-Mail: *************.**@*****.***

Contact this candidate