Customer Service High School
Resume:
Jimena Lopez
Antelope CA, *****
**********@*****.***
Professional Summary
* ***** ** ******** ******* experience obtaining administrative and strong telephonic skills
Strong multi-tasker with leadership experience supporting a group of 15+ employees
Effective communication and active listener
Bilingual in English and Spanish
Proficient Microsoft Office skills and ability to type 42 WPM
Professional Experience
Department Manager/Shift Leader July 2022-Present
Guess
Managed to support and led a group of 15+ employees through a 9+ hour shift
Supervise staff and helped them navigate their way around all situations.
Communicate with the office based on sales, shipments, and employee information.
Greeted customers promptly upon arrival and employees
Operated cash register, checks, and credit card transactions.
Determine customer needs by asking relevant questions and actively listening to their responses to provide the best resolution.
General Manager in Training June 2019-July 2022
McDonald’s
Communication with big companies (food industry, supplies for food containment,
Computer email handling customer complaints to resolve issues with phone calls.
Handle system issues when needing reboot, connection lost, etc
Guide 20+ employees to access the skills to serve customers.
Education
High School Diploma
Cordova High School, Rancho Cordova, May 2019
College Courses:
Currently majoring in nursing and business UEI College, Sacramento CA, August 2022 – Present
American River College, August 2020 - May 2022
Folsom Lake College, Folsom CA, August 2019 - August 2020
Skills:
Bilingual in English and Spanish
Leader
Multi-tasking ability
Management Skills
Motivator
Good communication skills
40 words per minute for emails
Rebooting computers
Active listener
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