Customer Service Independent Contractor

EXPERIENCE

EDUCATION

CERTIFICATIONS

Katrina Bowman

+1-904-***-**** adyu07@r.postjobfree.com Jacksonville, FL 32211 Enthusiastic individual with excellent people skills and dedicated work ethic! Easily adapts to new or changing environments. Calm and level-headed under duress.

UBER PARTNER

Independent Contractor

Jacksonville, FL

February 2020 - Present

• Used problem solving skills to resolve any issues that arose during trips with customers.

• Maintained high ratings from customers by consistently delivering an exceptional experience.

• Excelled at multitasking while driving, such as adjusting music or helping passengers nd their destination.

• Developed excellent customer service skills through providing friendly, e cient rides to customers.

• Experienced in managing di cult situations while maintaining professionalism and composure under pressure. CERTIFIED NURSING ASSISTANT

Independent Contractor

Jacksonville, FL

December 2014 - March 2019

• Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.

• Developed trusting relationships and provided emotional support to patients and families.

• Completed daily documentation and charts regarding patient care and input reports into practice databases.

• Participated in educational programs related to CNA practice guidelines. TERMITE RENEWAL COORDINATOR

Turner Pest Control

Jacksonville, FL

October 2015 - May 2018

• Addressed customer service inquiries quickly and accurately.

• Documented conversations with customers to track requests, problems and solutions o fered. Met or exceeded revenue objectives by promoting pest control, termite and lawn services to current and potential customers.

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• Trained new employees.

• Processed payments and setup billing arrangements.

• Resolved customer complaints.

Central High School, Memphis, TENNESSEE Jan 2003

• CNA License #296216

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