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Customer Service User Experience

Location:
Woodbridge, VA
Posted:
August 10, 2023

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Resume:

Dennis Amoah

U.S. Citizen Woodbridge, VA 571-***-****

adytyj@r.postjobfree.com https://www.linkedin.com/in/dennisamoah https://damoah2.github.io/devportfolio/ Summary:

Experienced in diverse projects across various industries, I am committed to delivering high-quality work that adds value to clients' endeavors. A collaborative team player, I excel in effectively communicating technical concepts and continuously improving my skills. With adaptability and a diverse skill set, I am ready to contribute to the success of any type of project. Let's connect and explore how I can bring your vision to life. Skills:

● Technical Proficiency: HTML5, CSS3, Bootstrap 5, JavaScript, React, Python, PHP, MySQL, Git, Amazon Web Services (AWS)

● Design Tools: Figma, Sketch, Lunacy, Adobe XD, Dreamweaver

● Customer Service: Experienced in providing exceptional customer service and support.

● Soft Skills: Problem Solver, Communication, Active Listening, Detail-Oriented, Goal-Driven

● Operating Systems: Windows, Mac OS, Linux, Unix

● Software Suites: Adobe Creative Suite, Microsoft Office Suite Work Experience:

● Web Designer/Developer, The Yiddish Arts and Academics Association of North America (YAAANA), August 2022 - Current

Developed and maintained an efficient and easy-to-navigate website.

Managed and updated upcoming events and class sections on Yiddishland's website.

Optimized images to enhance website performance and user experience.

● Virginia Star Technical Co-Lead Coordinator, George Mason University, May 2022 - May 2023

Performed troubleshooting to diagnose and resolve technical issues, including hardware repairs and replacements.

Installed and updated software and hardware to maintain optimal functionality.

Documented and effectively troubleshooted issues discovered during the inspection of donated laptops.

● Web Designer, CHOYCES LLC, September 2021 - December 2021

Designed and created visually appealing web pages, enhancing the company's online presence.

Regularly optimized page load times, contributing to an improved user experience.

Utilized WordPress to create engaging blog posts and moderate comments.

● Produce Clerk, BJ's Wholesale Club - Woodbridge, VA, January 2021 to November 2021

Maintained the produce reserve stock area, ensuring organization and proper dating of backstock items.

Rotated produce on the sales floor regularly to ensure freshness and variety for customers.

Ensured cleanliness and neatness of produce displays to create an attractive shopping environment.

Certifications:

● AWS Certified Cloud Practitioner - 07/25/2023

● CIW Site Development Associate Exam - 05/17/2019

● Adobe Photoshop Cloud 2015 - 01/24/2018

● Workplace Readiness Skills for Commonwealth - 11/14/2017 Education:

George Mason University - Fairfax, VA, 2019 - 2023 Bachelor's in Information Technology



Contact this candidate