**** ***** ***** **

Euclid, Ohio *****

Mobile: 216-***-****

Lance L. Ballard Email: adytxp@r.postjobfree.com

Skills:

* 20 years of combined Technical/Client/Customer base environments

* Vast understanding of the mechanism of metal corrosion

* Excellent motivational and leadership qualities

* Time tested follow-up skills in getting answers and solutions to field reps

* Able to simplify complex subjects and convey to the customers in laymen terms

* Wide knowledge of all Sherwin Williams and Krylon Industrial protective coatings and technologies

* Knowledgeable of Mil Specs, Marine, Architectural and Sundries

* SSPC C-1 Certification: Fundamentals of Protective Coatings for Industrial Structures

* Understanding of SCAQMD, LEEDS, CARB, OTC terms and vocabulary

* Excellent cross reference knowledge of competitors protective coatings

* MSDS, EDS, PDS and Hears interpretation

* Vast knowledge of Federal Standard 595B Government Procurement Colors

* Recipient of the 2006 Industrial Representative Of The Year Award

Professional Experience:

Sherwin-Williams Co.

04/15/03 – present

Sr. Technical Representative/Customer Service

101 Prospect Avenue 655 Guild Hall

Cleveland, Ohio 44115. Phone (216)- 566-2000/ Maureen O’ Malley : Color and Industrial Team

Handle all technical calls regarding the application and performance of industrial products.

Products supported are as such, Stampede/White Lightning Sealants and Caulks, Tri-Flow, Sprayon, Industrial Krylon, Dupli-Color, Rubberset applicator, Pratt and Lambert, Do-it-Best, Martin Senour and Highway Coating.

Established relationships with sales force and rep agencies

Presently the brand contact for Dupli-Color, Tri-Flow and White Lightning on the Industrial market of Diversified Brands.

Go to person for customer service, sales reps, rep agencies and technical department for advice on product replacements and crossovers.

AutoVin Inc.

01/26/02 to 7/1/02

Field Manager

50 Mansell Court Ste #200

Roswell, Ga 30076. Phone 678-***-**** / Mrs. Stephanie Warren. Program Manager

Extensive travel by personal vehicle (700-1200 miles a week)

Accessed and inspect units for damage that are due to come off their leased contracts, mostly Hi-end units

Inspect overall condition interior/exterior aesthetics of unit when returned

Perform field audits for major accounts such as Honda American Finance regarding their floor planning.

Extensive use of Hewlett Packard Digital Imaging Equipment and Windows CE

Pennzoil-Quaker State Co. Consumer Products Division

10/15/95 to 03/08/2001

Sr. Customer Service/Support Representative

5700 South Lee Road. Maple Heights, Ohio 44137. Phone:216-***-**** or 713-***-****-Houston HQ

.Mrs. Inez Holmes-Supervisor

Handled product testing and field trials regard application and performance

Attended all automotive aftermarket trade shows, normally 5 per year

Respond to end-user and customer’s technical concerns and inquiries

Introduced and launched new products from concept to finish sku

Updated and assisted with design of new labels and recommended packaging

Performed and participated in focus groups and product presentations

American Racing Equipment Inc. (Custom Wheel plant)

7/1991 to 9/1995

Coatings Representative (Product Support)

4770 Van Epps Road. Brooklyn Hts, Ohio 44135. phone: 216-***-****

Mr. Bob Fletcher: Regional Representative

Handled incoming all incoming technical inquires regarding custom wheel coatings

Developed customer retention program to assist customer in care of wheel surface care after purchase.

Participated in trade shows and setup sales of plating/powder coating systems

Established relationships with field and big box retail support personnel

Educate and train field representative and in-store personnel on product installment and surface plating care

Investigate and document field complaints regarding wheel plating and coating issues

The Telecom Corporation (formally The Antenna Specialist Co.)

7/1988 to 5/1991

Industrial Painter

30500 Bruce Industrial Parkway. Solon, Ohio 44139. phone: 440-***-****

Mr. Richard Dzurnak- Assist. Supervisor

Sprayed final assemblies

Utilized JIT procedures and MIL inspection

Used pneumatic and inspection hand tools such as calipers, micrometer, o.d/i.d. dial

verniers and flow gauges.

Helped designed wiring harnesses and solder circuits on motherboards

Tested and calibrated final assembled units

Verizon Wireless (formally Cellular One)

2/1985 to 4/1988

Account Representative

28149 Chagrin Boulevard. Beachwood, Ohio 44122 phone: 216-***-**** Mr. Neil Shack- supervisor

Incorporated cellular service into new prospective business

Serviced existing cellular accounts and cold call on new business to business accounts

Inside / Outside direct sales

Electronic and Cellular trade shows such as the NAB and CTIA in Las Veg

Education:

Shaker Heights High School 15911 Aldersyde Road. Shaker Heights, Ohio 44120

Grad: 1975 Diploma (Major: Industrial Arts)

Cuyahoga Community College-Eastern/Metro Campus (Industrial Technology) A.S

07/75 to 06/77

4250 Richmond Rd Highland Heights, Ohio 44122 216-***-****

Kent State University 11000 Main Street. Kent Ohio 44242

Attended : 1977-78 (Major: Industrial Engineering Technology) B.S

Professional Memberships:

Society of Chemical Engineers

SSPC –Society of Protective Coatings

FSCT—Federation of Societies for Coating Technologies

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