Customer Service Class A
Resume:
Terrie Foust
Greensboro, NC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
AFL Provider
United Living LLC - Greensboro, NC
April 2018 to Present
Providing safe in home living environment in a one on one setting for an individual with physical and/or mental disabilities. Providing transportation of doctors appointments and daily document of all changes in diet, behavior,medications and other changes that are important for the health and safety of the individual. Meal preparation for the specific diets, running daily goals that are specific to what that person needs to help with mental and physical stimulation and development. Deescalation of behaviors when at home and in public settings.
Hazmat Driver
Eagle Transport - Greensboro, NC
November 2021 to May 2023
CDL class A chemical, dedicated route. Load, deliver and unload of Resin to Ohio, Georgia and Mooresville, NC. Loading including hook up and breakdown of hoses to blower to pulls Resin chips from train carts. Duties also include loading ethanol from Denton, NC on to the tanker truck then delivering in Greensboro, NC.
Medical Billing/Customer Service
Labcorp - Greensboro, NC
November 2020 to June 2021
Answering calls in an high volume inbound setting for patients to assist with taking single and multiple payments via credit cards and checking accounts within the Gecko. Updating insurance information to resubmit to various insurance companies, processing refunds and adjustments on accounts and following up on the pending log for things that couldn’t be completed at the time of the initial call. Reviewing explanation of benefits to educate patients on balances owed after the insurance has been processed. Checking Phoenix, database to verify insurance benefits with payer codes found in the PSG data to update and process claims.
Customer Service Representative
Terminix - Greensboro, NC
August 2018 to November 2020
High volume inbound and outbound phone calls, setting schedules for technicians. Setting up new pest control accounts and educating the customers on the products used to get rid of the pest problems and preventative services. Problem resolution and rescheduling missed appointments. Collecting on current and past due accounts and setting up payment arrangements for customers, Processing daily deposits, coding and processing invoices for payment and book keeping. Habilitation Technician
Morgan Support Services - Greensboro, NC
May 2016 to August 2018
Support, education and assistance to enable clients with intellectual or developmental disabilities to acquire, maintain and/or improve skills related to activities of daily living. Duties also include documentation of daily activities, running daily goals, and documentation of all activities and behaviors throughout the day.
Cytology Clinical Technician
Quest Diagnostics/ Solstas Lab Partners - High Point, NC September 2007 to August 2018
Accessioning and processing Thin Prep and Sure Path vials on slides for staining and to be cover slipped. Prepping slides for technicians. Processing and staining cytology fluids and prepared slides sent in by the client. Locating vials for future use.
Specimen Processing
Specimen processing which includes Opening specimen, documenting specimen type received and preparing
specimens for testing. Receiving specimens into internal database. Imputing the information into system double
checking requisitions before storing in proper location. Education
High school diploma in Cosmetology, Pharmacy Technician, CNA Alamance Community College - Graham, NC
2000 to 2008
Commercial Driver's License (CDL)
Class A
Expires: October 2026
State: NC
Endorsements: T (Double/triple trailers) - N (Tank vehicles) - H (Hazardous Materials) - X (Tank + Hazardous)
Certifications and Licenses
CNA
December 2017
CPR Certification
Class A CDL. Tanker, Hazmat, and Double/Triples endorsements Present
Driver's License
Air Brake Endorsement
Tanker Endorsement
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