FERNANDO SANDOVAL

Santa Ana, CA ***** Email: adyttj@r.postjobfree.com Cell: 714-***-**** https://www.linkedin.com/in/fernando-sandoval-37466b1b2

Summary

IT Specialist with over three years of experience. Self-motivated person that works well with others and has strong problem-solving skills. Supported large-scale organizations with customer service and IT support.

•SQL

•ACTIVE DIRECTORY

•DNS

•VMWare

•Microsoft Windows Server

•TCP/IP

•Microsoft Exchange

•Disaster Recovery

•SharePoint

•System Administration

•Windows 7/8/10

•Microsoft Office

•Salesforce

Bilingual

WESTWOOD College - March 2012 to December 2014

WORK EXPERIENCE

ComputaCenter - Santa Ana, CA June 2022-Present IT Support

Work with SNOW ticketing system.

Troubleshooting software and hardware.

Image computer’s for users.

Help users onsite or remotely

Setup workstations

Work with JAMF to manage Apple equipment

Request software for new hires/present user’s

Work with Microsoft Azure and Exchange.

Wipro- Santa Ana, CA March 2021 to March 2022 IT Desktop Support Specialist

Working with SNOW ticketing system to create and close P3 and P4 tickets.

When needed travel to different locations.

Image computer’s for new hire’s also upgrade’s for employees.

Setup employee’s workstation with Monitors, Dock, Keyboard and Mouse.

Use SCOUT and Active Directory.

Use JAMF to manage Apple devices MAC/Iphones/Tablets.

Work with Forensics for legal hold devices.

Work alongside NCS Global to schedule monthly E-Waste.

Order new hardware when needed like laptops, dock, mice and keyboards.

Support Video Conference rooms maintaining laptops, mic’s, and Clickshare.

United Financial Services - Tustin, CA February 2019 to March 2020 Customer Service

•Started off as a transfer specialist then got promoted to an application specialist within the first month.

•As an application specialist I would take calls from our clients and start their application for their enrollment.

•Finished it off by getting them their quotes. Then transferred it over to a closer.

•3 months as an application specialist got promoted to a closer.

•As a closer, finished the application and signed up our clients up.

Spectrum - Cerritos, CA - December 2017 to December 2018 BC Operations QA Specialist

•Worked with Salesforce determining if sites are serviceable or non-service able.

•Reschedule jobs for the techs and updating SharePoint.

•Created PO for our business partners on the Charter and TWC side.

•Reached out to other departments like finance to help resolve issues that might come up.

PKC - Santa Ana, CA - February 2016 to February 2017 Systems Engineer

•Repaired and maintain all computers on the network using Spiceworks.

•Includes but not limited to replacing hardware and installing software.

•Worked with ERP systems making and deleting work orders. As well as making labels for shipping

•Made the bill of materials for the program and production managers. Made reports for the company using Crystal Reports.

Language Systems International - Placentia, CA March 2014 to December 2015 IT Specialist

Maintained and repaired computers.

Installed and uninstalled any software needed for the staff and students.

Responsible for regular updates, maintenance, and troubleshooting on all networks.

Traveled to Downtown LA, Alhambra, Torrance and Placentia helping with desktop support.

Maintained uptime during regular business hours. Performed backups for all locations during non-business hours.

Upgraded server from 2003 to 2012 R2 and migrated all Websites, QuickBooks, SQL server and other personal files to the new server.

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