Post Job Free

Resume

Sign in

Customer Service Entry Level

Location:
Orlando, FL
Posted:
August 10, 2023

Contact this candidate

Resume:

Hector Marquez

Orlando, FL ***** 704-***-**** adytt8@r.postjobfree.com

Summary

Experienced 1LT Platoon Leader bringing 3 years' experience in the National Guard. Technically astute and decisive with good problem-solving and organizational skills. Seek new profession in management. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Attentive and adaptable Cadet with proven aptitude to develop skills and knowledge necessary in management. Accomplished at leveraging education and training to support organization needs. Skills

Crew Leadership

Discipline and Focus

Platoon Activity Coordination

Mission Planning

Operations Monitoring

Criminal Law Knowledge

Weapons Training

Public Safety

Fingerprinting

Front Desk Management

Repair Work

Lesson Plan Development

Report Writing

High Endurance

Experience

ARMY OFFICER 05/2020 - Current

National Guard - Parkton, NC

Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals. Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations. Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.

Coordinated planning and execution of operational fires to accomplish unit's mission. Engaged targets in low-light conditions by properly using night vision equipment. Maintained combat readiness of 16 soldiers.

Manage and lead military units to improve readiness and training. ARMED SECURITY GUARD 10/2020 - 07/2023

Allied Universal Security - Charlotte, NC

Provided friendly and professional assistance to employees, visitors and customers. Monitored building and property entrances and exits to detect intrusions and protect assets. Maintained high levels of alertness throughout shifts. Adhered to daily patrol schedules to support consistent security presence throughout property. Identified suspicious activity to determine appropriate response. Reviewed guest identification and employee credentials to authorize entry onto premises. Monitored security cameras to identify and respond to suspicious activity. Detected emergency situations through keen listening and close observation to respond appropriately to alarms. Checked and secured building areas during off-hours to prevent entry by unauthorized individuals. Inspected security systems to maintain consistent operational availability and to detect evidence of tampering. Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Explained security protocols to employees and guests to promote readiness for emergency situations. Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

POLICE CADET 01/2023 - 04/2023

Salisbury Police Department - Salisbury, NC

Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.

Fingerprinted individuals and performed background checks. Assisted police officers with non-emergency calls and general community relations. Helped sworn and civilian personnel with essential non-emergency tasks. Examined and processed evidence on scene and at police department. Classified, indexed and stored property and evidence seized and recovered by police personnel. Operated computer to access law enforcement records, type reports and send messages. TAXI DRIVER 01/2019 - 01/2022

Uber And Lyft - Charlotte, NC

Followed safety rules to keep clean driving record with no accidents or incidents. Cleaned vehicle regularly to maintain professional appearance. Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition. Achieved consistently high customer scores due to exceptional service. Responded to specific locations at designated times to handle customer reservations. Received belongings from passengers and safely and securely stowed items and luggage. Offered riders information about local attractions and restaurants. Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly. Greeted passengers warmly and professionally and engaged in conversation. Demonstrated innate navigational sense and expert GPS use and brought passengers to right place at right time. Planned optimal routes to minimize delays and maximize time efficiency. Displayed active listening and offered positive resolutions to passenger concerns. ENLISTED SOLDIER 08/2014 - 05/2020

Arm Research - York, SC

Supported combat engineer missions with skilled heavy equipment operation. Drove bulldozers, road graders and other heavy equipment to level earth. Cut and spread fill material using scraper.

Compacted material using sheep's foot, smooth drum and vibratory rollers. Paved way for army movements with use of road graders. CASHIER 03/2014 - 08/2014

Walgreens - Kannapolis, NC

Operated cash register or POS system to receive payment by cash, check and credit card. Answered customer questions and provided store information. Collected payments and provided accurate change.

Delivered high level of customer service to patrons using active listening and engagement skills. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Helped customers find specific products, answered questions and offered product advice. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Helped with purchases and signed customers up for rewards program. Verified customer age requirement for alcohol or tobacco purchases. Learned roles of other departments to provide coverage and keep store operational. Education and Training

University of North Carolina At Charlotte - Charlotte, NC Bachelor of Arts Criminal Justice, 05/2020

Ranger Challenge Platoon Leader of Bravo Team

Finance Officer for CBF and ROTC

Languages

Spanish:

Professional

Activities and Honors

During Gunnery I was a new Tank Commander, and everyone on my crew was preforming on their new positions for the first time. My crew qualified gunnery on the first attempt. Picked to be the first class leader during the Police Academy Certifications

1/252 Alpha Company, 2nd Platoon Leader, 1LT

Range OIC (Officer in Charge)

Tank Commaner



Contact this candidate