Breana Malone

Brooklyn Center, MN *****

adytsd@r.postjobfree.com

+1-612-***-****

Authorized to work in the US for any employer

Work Experience

Operations Specialist

Boston Scientific - Maple Grove, MN

July 2022 to Present

Data Entry

Data Recognition Corporation (DRC) - Brooklyn Park, MN February 2020 to July 2022

Was doing data entry

PCA Personal Care Assistant

Midwest Home Health Care - Minneapolis, MN

November 2014 to February 2022

PCA

● Light cleaning

● Cooking

● Running errands

● Bathing

● Grooming

● Engaged in clients personal activities

● Distribute medication

Cook/Prep

Shelter Care For Kids - Minneapolis, MN

July 2016 to August 2021

Head cook

• Over meal selections

• Grocery shopped

• Meal preparation

Cooked full three course Meals

• Breakfast

• Lunch

• Dinner

snacks

• Mid-day

• Late night

Cleaned

• Kitchen

• Dinning Area

Leasing Consultant

Steven Scott Management - Minneapolis, MN

November 2017 to February 2020

Customer Service Representative

Satcom - Brooklyn Park, MN

May 2013 to August 2014

Persuade customers to sign on with Time Warner Cable services.

● Assist customer in saving with their services by bundling deals together, packages.

● Exceed customer expectations by quickly determining their wants or needs.

● Troubleshooting a high volume of calls daily.

Appointment Setter

American Income Life - Maple Grove, MN

September 2013 to December 2013

Made 100+ calls per day

● Set 50+ appointments for potential candidates per day

● Manage CRM application throughout the week

● Follow up with potential candidates to confirm appointments Guest Service Representative

Walmart - Maple Grove, MN

March 2013 to June 2013

Process 40+ returns or exchanges per day

● Promote and register 20 guest loyalty program cards per shift

● Trouble shooting price discrepancies based on customer feedback Education

High school diploma

Park City High School - Brooklyn Center, MN

September 2008 to June 2011

Skills

• Food Production

• Food Preparation

• Meal Preparation

• Kitchen Experience

• Pet care

• Network Support

• Childcare

• Teaching

• Conflict management

• Tutoring

• Windows

• Data collection

• Baking

• iOS

• Mac OS

• Serving

Certifications and Licenses

CPR Certification

First Aid Certification

Food Handler Certification

Assessments

Sales skills — Proficient

July 2023

Influencing and negotiating with customers

Full results: Proficient

Call center customer service — Proficient

May 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Home health aide skills — Proficient

March 2022

Providing care to patients in a home setting

Full results: Proficient

Early childhood development — Proficient

May 2023

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Food safety — Proficient

August 2021

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Attention to detail — Proficient

August 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

August 2023

Responding to customer situations with sensitivity Full results: Proficient

Cooking skills: Basic food preparation — Proficient August 2021

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Front desk agent (hotel) — Proficient

August 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate