Customer Service & Bartending

LaPorte, ****** 409-***-**** **************@*****.***

DREW AUSTIN

PROFESSIONAL ——_Motivated Server with engaging personality and flexible approach. Upbeat, friendly and

ee anticipating customer needs to facilitate enjoyable dining experiences,

SKILLS * Process Payments * Tableside Service * Hospitality Service Expertise

* Dining Customer Service _* Upselling Techniques * Cool Under Pressure

* Beverage Preparation * Daily Specials ‘Time Management

‘* Menu Memorization Memorization

* Team Collaboration * Active Listening

* Hospitality and

‘Accommodation

WORK HISTORY

WAITRESS 01/2023 to 04/2023

Crazy Alan's Swamp Shack, Webster, TX

* Maintained customer satisfaction with timely table check-ins to assess food and beverage

needs.

* Kept server areas clean and stocked to increase efficiency while working tables.

* Greeted new customers, discussed specials and took drink orders.

* Displayed enthusiasm and promoted excellent service to customers, successfully increasing

referrals and walk-in business.

* Bussed and reset tables to keep dining room and work areas clean.

* Shared knowledge of menu items and flavors, enabling customers to make personal

decisions based on taste and interest.

* Checked identification for minimum age for sale of alcoholic beverages.

HOSTESS 09/2022 to 11/2022

Logan's Roadhouse, Dickinson, TX

* Took reservations and to-go orders by phone, answered customer questions and informed

of accurate wait times.

* Worked with front of house staff to move tables and adjust seating to accommodate groups

with special requests.

* Supported servers, food runners and bussers with keeping dining area ready for every

guest.

* Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to

maximize guest satisfaction.

EDUCATION

Santa Fe High School, Santa Fe, TX

Graduate, 06/2020

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