Customer Service Data Entry
Resume:
Latoya Kelly
Sandusky, Ohio *****
Cell: 419-***-****
E-Mail: **********@*****.***
Professional Summary
Well-organized [Job Title] offering excellent research and records management abilities. Keep file systems organized and secure with regular updates and strict protections. Support all office needs, expertly handling all types of administrative tasks.
Skills
File maintenance
Mail sorting
Information security
Correspondence writing
Records retrieval
Experience
March 2021 to Current
InGenesis/ OVH Sandusky, Ohio
Clerk 2
Managed incoming communication with efficient distribution of mail, messages, and files.
Disposed of out-dated file materials, including shredding secure records to maintain confidentiality.
Managed data entry, scanning documents and inputting specific pieces of information to update files.
December 2020 to March 2021
Fisher Titus Convenient Care Norwalk, Ohio
Medical Receptionist
Gathered information from patients, processed registration paperwork, and collected payments.
Prepared for upcoming appointments by printing patient information and forms.
Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly.
Updated [System] accounts with new patient and information data.
Kept reception area stocked with coffee, snacks, and supplies.
Offered patients with limited capabilities additional support for completing paperwork.
Classified patient information correctly for billing and medical staff.
Collected and distributed mail and packages for staff of [Number].
Assisted with billing by verifying patients' insurance coverage and following up on missing and incorrect information.
Maintained full compliance with legal, health, and safety regulations.
Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Kept all areas clean, organized and in line with company professional standards.
Protected patient data through strict compliance with HIPAA requirements.
Helped patients by telephone and in-person to resolve various billing and scheduling issues.
June 2017 to June 2020
Ventra Sandusky, Ohio
Production Line Assembly Worker
Produced quality work by following manufacturing instructions and customer specifications.
Minimized errors through effective quality control processes and skilled use of equipment.
Inspected line continuously and removed deficient products for rework or reclamation.
Stayed efficient by moving raw materials and completed products quickly between stations.
Helped keep line efficient with consistent use of good manufacturing practices.
Maintained product quality with visual inspections and physical testing.
Shipped completed work quickly, smoothly packaging items coming off production line.
Maintained production equipment and machinery.
June 2012 to June 2018
Decking Products Sandusky, Ohio
Assembly Crew Member
Contributed to shipping operations with proper boxing, padding, and labeling of finished work.
Used various machines, measuring devices, and hand tools to accomplish assembly tasks.
Stayed efficient by moving raw materials and completed products quickly between stations.
Performed fast-paced manual and machine-assisted assembly work for [Type] industry.
January 1996 to March 2013
Adecco Temporary Service Sandusky, Ohio
Administrative Receptionist
Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
Supported administrative duties, including [Task] and [Task].
Conveyed information to internal and external parties by drafting letters, memos, and emails.
Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
Answered [Number]+ calls per day using multi-line system and took messages or directed callers to correct personnel.
Delivered exceptional customer service by offering requested information and independently resolving issues.
Supported customers with prompt answers and personalized support for both callers and visitors.
Education
May 1992 Sandusky High School Sandusky, Ohio
Diploma
November 2006 Sandusky Career Center Sandusky, Ohio
Certification
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