Administrative Assistant Customer Service
Resume:
Fiona McGregor ******@*******.***
Fiona Mcgregor
******@*******.***
Claims experience with strong analytical and problem-solving skills. Excellent time management skills. Ability to communicate effectively and professionally with individuals. Authorized to work in the US for any employer
SKILLS
• Communication Oral and Written
• Proficient Microsoft Word
• Analysis
• Claim Fraud
• Customer Service
• Data Entry
WORK EXPERIENCE
Property Damage Adjuster
HEREFORD INSURANCE COMPANY Long Island City, NY 2018 to 2022
• Contact parties for information concerning the claim to evaluate and process the claim under the insurance policy coverage
• Input data collected into processing system online
• Review claims submitted to determine if the claimant is eligible or not for the benefits of the policy
• Finalize claims as quickly as possible through research and/or requesting further information from all parties relevant to the claim
• Managing pending files and creating correspondence relating to claims
• Correspond with both policyholders and brokers answering questions they may have through various means, including email, mail, and phone
• Work closely and effectively with other members of the team to ensure customers’ needs, work flow, and follow up are resolved speedily
• Actively participating in the department’s quality and time service standards. Property Damage Examiner
COUNTRY WIDE INSURANCE COMPANY Wall Street, NY 2011 to 2018
• Responsible for handling 3rd party claims
• Refer claims to the Special Investigations Unit
• Liaise with staff, insured, lawyers, claimants, and others
• Settlement of claims in a timely manner
• Maintain diary system for productive workflow
• Assign appraisers for inspection of vehicles
Certified Nurse Assistant
TOWNE NURSING Brooklyn, NY 2013 to 2016
• Grooming and bathing patients
• Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
• Helping patients during meal services
• Monitoring vitals and patient behavior and reporting them to the nursing staff Fiona McGregor ******@*******.***
• Assisting patients with mobility needs, transferring them from wheelchair to bed
• Turning or adjusting patients in bed to prevent bedsores or other discomfort
• Exercising patients by helping them walk
Administrative Assistant
PATRICK E GORMAN HOUSING CO. INC New York, NY 2007 to 2010
• Assigned duties to the maintenance staff.
• Prepared documents for both Board Members and Shareholders.
• Prepared monthly reports.
• Updated information on shareholders and staff on the data base
• Maintained and upgraded forms and letters used in office. Clerical Assistant
MONEAGUE COLLEGE Moneague, JWI 2001 to 2004
• Received, prepared, and issued students transcripts.
• Assisted the Principal's Secretary with reports.
• Prepared students’ information for Overseas Examinations. EDUCATION
Master's Degree in Business Management, Monroe College, Bronx, NY Bachelor’s Degree in Business Management, Monroe College, New Rochelle, NY
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