Business Development Customer Success

DARREN UNGER

Houston, Texas ***** 713-***-**** adytpm@r.postjobfree.com https://www.linkedin.com/in/darren-unger

SUMMARY

A driven and highly accomplished senior operations executive, specializing in the maritime sector, with comprehensive global and domestic expertise in business development, consulting services, account management, customer success management, and software implementations. Relies on dynamic expertise in fleet management principles, including the integration of marine software and technologies into organizational structures. Emphasizes a sense of creativity alongside dedicated leadership to manage key functions, achieve core goals and outcomes, and foster sustained excellence. Proven success in creating structures and practices to maximize resources and foster growth.

Operations Management

Crisis Resolution

Product Management

Process Improvement

Thought Leadership

Sales Enablement

Marine and Offshore ERP

Vessel Maintenance Management

Maritime Procurement

Health, Safety, Quality and Environment Management

Crew and Payroll Management

Maritime Regulatory Compliance

Customer Success Management

KEY ACCOMPLISHMENTS

Spearheaded multiple projects to allow ABS Nautical Systems and ABS Wavesight to expand from 22 clients in 1998 to 200-plus clients today.

Established and grew the Account Management/Customer Success Programs as well as the Center of Excellence to provide an exceptional customer experience.

Expanded product portfolio from nine product offerings to 13 over period of 20 years.

Launched all-new stand-alone product line.

Directed and managed large scale multinational implementations while expanding the product footprint.

EXPERIENCE

AMERICAN BUREAU OF SHIPPING, NAUTICAL SYSTEMS / WAVESIGHT, Spring, Texas

Director of Strategic Initiatives/ Product Management, 2022-2023

Oversaw the optimization of ABS Nautical Systems’ Enterprise Software use at various international ship owners and operators.

Expanded product impact and footprint within key client organizations.

Managed the relationship with client C-Level management.

Lead a team of maritime and IT professionals to design and implement best-practice operations solutions.

Set up teams to manage high-fidelity technical and management data, and its promulgation within organizations.

Served as representative on project steering and senior management committees.

AMERICAN BUREAU OF SHIPPING, NAUTICAL SYSTEMS, Spring, Texas

Director of Global Sales Operations, 2018-2022

Bridged gap between sales and professional services organizations.

Ensured NS exceeded customers’ expectations throughout sales, implementation, and support processes.

Sponsored development of NS eLogs product to bring new, innovative, and easy-to-use functionality to larger NS portfolio.

Lead global external sales and business development on an interim basis.

Lead global internal sales and account management teams, increasing the staff from two to six people to provide clients with excellent and personalized services.

Developed and managed partnerships.

AMERICAN BUREAU OF SHIPPING, NAUTICAL SYSTEMS, Houston, Texas

Director of Operations Fleet Management Center of Excellence, 2014-2018

Transitioned into thought leadership role by taking helm of newly formed ABS NS fleet management center of excellence, with mission of keeping ABS NS suite of products’ place as industry leader.

Developed and facilitated fleet management system expertise through training, education, and knowledge transfer (both internally and externally).

Led promulgation of business processes and improvement, as well as developing solutions tailored to industry and client needs.

ADDITIONAL EXPERIENCE

AMERICAN BUREAU OF SHIPPING, NAUTICAL SYSTEMS Houston, Texas, Director of Global Consulting, 2011-2014. Drove global execution of all business analysis, implementation, installation, business intelligence, and deployment activities. Coordinated global consulting resources to ensure all trained and qualified staff delivered services to meet or exceed customer expectations and add value to customers’ business processes. Managed a staff of 20 consultants across the globe. Responsible for the P&L of the Global Consulting and Implementation function.

AMERICAN BUREAU OF SHIPPING, NAUTICAL SYSTEMS Houston, Texas, Director of Account Management, 2008-2011. Developed, led and managed global coordination of technical and non-technical resources to deliver on client’s needs and expectations. Established a team to focus on Customer Success and expansion.

AMERICAN BUREAU OF SHIPPING, NAUTICAL SYSTEMS, Houston, Texas, Senior Consultant, 1998-2008. Facilitated over 70 implementations of NS5 and SafeNet predecessor product, spanning all sectors of marine industry from tugs and barges to drilling and production platforms.

AMERICAN BUREAU OF SHIPPING, New York, New York, and Houston, Texas, Manager of Development, 1996-1998. Oversaw ABS SafeNet software product from conception to client rollout.

AMERICAN BUREAU OF SHIPPING, New York, New York, Manager of Quality Documentation, 1990-1996. Led and facilitated global implementation of ISO 9000-compliant QS and certification of all offices globally. Certified Lead ISO 9000 and other Quality System Scheme auditor managing a team of six internal auditors.

AMERICAN BUREAU OF SHIPPING, New York, New York, Senior Research Engineer, 1982-1990. Specialized in hydrodynamics and computational fluid dynamics.

EDUCATION

STEVENS INSTITUTE OF TECHNOLOGY, Hoboken, New Jersey

M.E., Ocean Engineering, 1989

B.E, Engineering Physics, 1982

COMPUTER SKILLS

Microsoft Office Suite, Microsoft Dynamics CRM, Salesforce. 3rd party integration to SAP, Oracle, MS Dynamics.

PUBLICATIONS

Unger, D. P., & Murphy, R. J. (1999). The ISO 9000 audit: A guide to understanding and preparing for quality system audits. Government Institutes.

REFERENCES

References available upon request.

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