Darrius Archer

Direct Phone Number: 240-***-****

Email: adytoc@r.postjobfree.com

Office 365, Azure, MaaS, Windows OS, Active Directory Management, PowerShell, SAN and NAS, Jira Data Migration, SharePoint Data Migration, Quality Assurance Testing, Dashboard management, Technical Documentation, SharePoint administration, BDR configuration, Firewall/SonicWall Troubleshooting, Antivirus Implementation and Monitoring, Basic Meraki Networking CISCO SY0-601 Security Plus Certification

Help Desk Engineer / Jr System Admin

MySherpa Helpdesk Engineer /August 2022-Current

• Utilize ConnectWise monitoring software to review and service thousands of clients submitted requests starting from emergencies and highest priorities to standard and passive level request. Implementing 2–3-man Projects that involve creating and monitoring company network environments.

• Provide top-rated customer service to all clients and companies via emails, phone calls, and remote desktop software to establish accurate, friendly and professional communication. (Ex. Team Viewer, LMI Rescue, and/or ConnectWise Control.)

• Daily task involves touching 20-30 tickets including password resets, cloud-based software, printer configurations, Windows OS support, Microsoft Office and Azure portal, active directory management, Terminal and virtual server maintenance and reboots, network environments, VPN connection errors and installing remote agents onto client endpoints and servers. Jr SharePoint Developer

Kuinua Tech LLC 4/19/2021- 7/22/2022

• Configured the company SharePoint systems to specified requirements. Helped develop new web components using XML, .NET, SQL, and C#. Designed, scripted and implemented scalable applications with help from senior developers. Extended SharePoint functionality with forms, web parts, and application technologies.Assisted with testing and debugging code. Reviewed website interface and software stability. Troubleshooted software issues. Maintained and updated SharePoint applications. Skills and

Achievements

TYPE PERSONAL NAME

Helpdesk Specialist for Transportation

Amazon 11/14/2020-4/2/2021

• Reviewed and analyzed system specifications. Responsible for monitoring and correctly logging details of tractor trailers that arrived to our facility yard. Actively corresponded with other transportation associates to update software data on yard activity and resolved tickets and issues. Using G.E.M. star automated software to ensure truck drivers are following their scheduled appointments and preventing any late departures. Stayed up to date on all the latest policies and training methods to ensure on-site safety and procedures were always being implemented.

Quality Assurance Software Tester

GeekELove 1/13/2020-11/6/2020

• At this role I provided expertise in REACT based application testing for Kuinua Tech's internal project GeekELove: The dating app for geeks by geeks! I was exploiting software issues and documenting them via video and pictures. Communicated bug findings with other developers to implement patch solutions for next software version release. Utilized software such as SharePoint to input tickets and collaborated with other software testers on documented findings.