Customer Service Support Analyst

RYAN BUSONY

Remote

+ * - *** - *** - ****

****.******@*****.***

linkedin.com/in/ryan-busony

IT EXPERIENCE _

EXP US Services November 2019~Present

Chicago, IL

Service Desk Technician

Provide internal end user support for both software and hardware issues

Image and deploy computers and other hardware across the US North Central region

Consistently produce thorough and fast turnaround with user satisfaction in mind

Create and maintain knowledge base articles

Produce and distribute training and how-to videos

Provide training to new hires

Cerner Corporation July 2015~July 2017

Malvern, PA

Technical Support Analyst

Troubleshot application-level issues (tickets) raised by hospital superusers

Utilized SQL skills by querying clinical data

Held to a highly numbers-driven role, for example, resolving five tickets per day

Assisted other teams with their goals when needed

Created client-viewable how-to videos to help educate users OTHER EXPERIENCE _

Columbia English / HESS July 2017~August 2019

Taipei, Taiwan

English as a Foreign Language Teacher

Taught English to young learners in a fast-paced classroom environment

Studied technology and programming languages in free time to maintain aptitude EDUCATION & CERTIFICATIONS _

Massive Open Online Courses (MOOCs) November 2018~Present

Study from Udemy, Coursera, Cybrary, DataCamp, and others

Cisco Networking

PowerShell

SQL

Security+

Clinical Data

Azure

Cisco Systems

Cisco Certified Entry Networking Technician (CCENT) September 2019 Pennsylvania State University August 2010~December 2014 University Park, PA

Bachelor of Science in the College of Information Sciences & Technology

“People, Organizations, and Society” option

Major GPA 3.90 / Cumulative GPA 3.22

Spent one semester at Sogang University in Seoul, South Korea

Contact this candidate